Amplify - Ticket Sales & Service Manager - University of Washington

Position Title: Amplify
- Ticket Sales & Service Manager
- University of Washington

Requisition : R101175

Location: Seattle, WA

Full/Part-Time: Full time

Amplify is seeking a Ticket Sales and Service Manager to manage outbound and inbound ticket sales, enhance revenue streams, and support the University’s athletic department. The manager will lead a sales team, develop marketing initiatives, and build relationships with fans, alumni, and corporate partners to increase attendance and revenue.

• Generate revenue through outbound and inbound ticket sales efforts including season tickets, group sales, premium seating, hospitality packages, and special event experiences.
• Support Director of Sales in recruiting, hiring, and professional development of ticket sales and service staff.
• Provide ongoing training, coaching, monitor sales pacing, and prepare accurate sales reports.
• Collaborate with marketing and creative teams to develop and execute innovative ticket sales campaigns, promotional initiatives, and fan engagement strategies.
• Work closely with athletic department leadership, marketing teams, and external partners to align revenue generation initiatives with organizational goals.
• Develop and maintain strong relationships with fans, alumni, corporate partners, and community organizations to increase customer retention and long‑term engagement.
• Assist in the development and implementation of annual revenue generation plans, sales goals, and retention strategies in collaboration with senior leadership.
• Effectively manage various group assets/experiences to maximize revenue at all home games.
• Prepare timely and accurate sales reports monitoring progress and ensuring proper pacing to meet goals.
• Work with senior management to manage relationships with outside vendors and corporate partners related to group tickets and party suite rentals.
• Collaborate with university athletic department marketing staff on ticket sales promotions, including digital and email marketing campaigns.
• Collaborate with national Data Analytics team on CRM/database initiatives including data collection, analytics, and marketing related to revenue generation.

• 2+ years of experience in sales with collegiate and/or professional sports teams.
• Superior communication skills; collaborative with strong leadership and interpersonal skills.
• Results‑oriented leader with proven ability to motivate people and maximize revenue production.
• Proven track record in revenue generation.
• Enthusiastic, creative, and able to think both strategically and tactically.
• Ability to work in a dynamic, high‑paced environment.
• Creative thinker able to develop innovative marketing and promotional ideas that drive fan engagement and attendance.
• Highest level of personal and professional integrity and ethics.
• Strong customer service skills.
• Demonstrated proficiency in Microsoft Office Suite.
• Experience with Paciolan or Ticketmaster/Archtics ticketing systems preferred.
• Experience with CRM systems such as ACT, , SSB, Microsoft CRM, Conquer, Outreach, etc.
• Willingness and ability to work long hours, including holidays and weekends as required.

• Bachelor’s Degree in Sports Administration or a business field.

The national base pay for this position is $80,168.40. The pay rate will comply with all minimum federal, state, and local wage/salary requirements. Individuals may also be eligible for an annual discretionary bonus and/or sales compensation based on individual and company performance.

Amplify offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance, and Other Insurance Plans;
Flexible Paid Time Off (minimum 10+ days annually);
Parental Leave; 20 Paid Holidays; 401(k) with match; and Short/Long Term Disability. Leave benefits are consistent with state and local laws.

Amplify is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Equal employment opportunity, including veterans and individuals with disabilities.