Client Engagement Manager

Job Title:

Client Engagement Manager

Job Description

The Client Engagement Manager (Sales Account Manager) builds long-term, trusted partnerships with customers by serving as their primary point of contact, coordinating cross-functional internal teams, and ensuring the successful and timely delivery of products and solutions. This role owns the day-to-day health of assigned accounts, aligns stakeholders, and translates customer needs into clear internal actions while identifying opportunities for growth and continuous improvement.

Responsibilities

+ Serve as the primary point of contact for assigned customer accounts and act as the central hub between customer contacts and internal teams.

+ Build, strengthen, and maintain long-term customer relationships across multiple stakeholder levels, establishing and sustaining trusted advisor status.

+ Ensure the successful and timely delivery of products and solutions by coordinating with sales, engineering, customer service, and other internal partners.

+ Communicate the progress of initiatives, projects, and deliverables clearly and regularly to internal and external stakeholders.

+ Track key account metrics, commitments, and performance indicators to monitor account health and identify opportunities for growth and expansion.

+ Identify subtle shifts in customer sentiment or satisfaction by reading soft signals and proactively address risks before they escalate.

+ Support the resolution of high-severity customer issues and escalations by coordinating internal resources and maintaining clear communication with customers.

+ Forecast and report on account performance, including pipeline, opportunities, and risks, with strong discipline and attention to detail.

+ Deliver clear monthly and quarterly updates, presentations, and reviews to customer and internal leadership.

+ Influence decisions and drive alignment across stakeholders through effective communication, negotiation, and presentation skills.

+ Manage multiple customer projects, priorities, and timelines simultaneously while maintaining high standards of organization and follow-through.

+ Collaborate closely with internal teams in manufacturing and aerospace-related environments to ensure solutions meet customer requirements.

+ Perform additional duties and responsibilities as assigned to support overall sales and account management objectives.

Essential Skills

+ Proven account management or closely related experience managing customer relationships and account health.

+ Demonstrated ability to build and sustain long-term customer relationships across multiple stakeholder levels.

+ Strong relationship management skills with the ability to establish credibility quickly and maintain trusted advisor status.

+ Experience acting as the central coordination point between customers and cross-functional internal teams.

+ Ability to clearly communicate progress, risks, and priorities to internal and external stakeholders.

+ Skill in identifying subtle shifts in customer sentiment or satisfaction and proactively managing potential issues.

+ Strong communication skills with the ability to communicate credibly at all organizational levels.

+ Effective negotiation and presentation skills to influence decisions and drive alignment.

+ Ability to manage multiple projects and priorities simultaneously with strong organization and attention to detail.

+ Experience forecasting and tracking key account metrics and commitments.

+ Background or familiarity working with customers in manufacturing and/or aerospace industry environments.

+ Ability to support high-severity customer issues and escalations with composure and structured problem-solving.

Additional

Skills & Qualifications

+ Strong listening skills with the ability to uncover true customer needs and priorities.

+ Experience working in or with complex OEM and distribution environments.

+ Comfort delivering clear monthly and quarterly business reviews and updates.

+ Bachelor's degree preferred; candidates without a degree will be considered with relevant experience.

+ Experience collaborating closely with sales, engineering, and customer service teams.

+ Ability to work effectively in a structured, metrics-driven account management environment.

+ Interest in working with technically interesting products and solutions.

+ Desire for stable compensation, professional growth opportunities, and strong leadership support.

Work Environment

This is a fully onsite role with a standard shift of 7:00 AM to 4:00 PM. The position operates in a collaborative, team-based environment with close interaction across sales, engineering, and customer service teams. You will work with technically interesting products in manufacturing and aerospace-related settings, as well as within complex OEM and distribution environments. The culture emphasizes strong leadership support, stable compensation, and clear opportunities for growth and development while maintaining a high level of cross-functional collaboration and customer focus.

Job…