Showroom Manager

Redwood Outdoors makes premium outdoor saunas and cold plunge tubs. We sell primarily online, and we're beginning to bring our products to life in person — starting with our Seattle showroom, which has been welcoming customers for close to a year, with more locations now opening nationwide.

This role is the showroom. You are the only on-site leader. HQ is in Kent, WA. You will run Seattle like it’s yours, owning the full customer experience, generating local demand, hitting a revenue number, and building the team beneath you. You’ll have full support from our marketing, operations, and inside sales teams, but the day-to-day is yours.

We're opening several more locations over the next eighteen months. The leaders who build this right will have room to grow with it.

At 30 Days:
Full product knowledge. Running consultative demos independently. CRM updated daily. Floor operations dialed in.

At 60 Days:
First local partnership in motion — a fitness studio, wellness brand, or community group driving showroom traffic. Conversion baseline set.

At 90 Days:
Hitting or pacing to monthly revenue target. At least one community event planned or executed. First hire assessed if headcount is approved.

At 1 Year:
The showroom is a proven revenue engine, consistently hitting monthly targets. Local demand channels (partnerships, events, referrals) are generating measurable traffic beyond walk-ins. Your team is performing, developing, and winning because you built that culture from day one. You've earned your free sauna.

• Own the Seattle Showroom revenue number, conversion rates, average transaction value, and monthly targets.
• Run consultative, full-cycle sales from first visit through post-sale follow-up; no order-taking.
• Maintain and work a pipeline, track every lead, every conversation, every close.
• Align showroom sales strategy with the e-commerce and inside sales teams in Seattle.
• Analyze showroom data weekly; surface trends, gaps, and opportunities to leadership.

• Build a local demand engine. This role is not passive; you prospect, you partner, and you show up in the community.
• Identify and develop partnerships with fitness studios, wellness brands, athletic clubs, short-term rental (STR) hosts, resorts, and community organizations.
• Plan and execute in-store events and activations to drive foot traffic and brand awareness.
• Act as the face of Redwood Outdoors in the Seattle Showroom at community events, with local media, and across the wellness community.
• Feed ground-level market intelligence back to the Seattle marketing team to sharpen campaigns and targeting.

• Guide every customer through a consultative, personalized buying experience, from first contact to delivery.
• Develop deep product knowledge across the full sauna and cold plunge lineup.
• Set and hold the standard for in-person engagement, response time, and follow-up.
• Handle escalated customer issues with ownership.

• Lead, coach, and develop showroom staff as the team grows; conduct 1:1s and performance reviews.
• Lead hiring for sales roles at the Seattle location; own onboarding and training programs.
• Manage daily operations: scheduling, opening/closing, showroom standards, and compliance.
• Coordinate with operations and warehouse on order fulfillment and delivery logistics.
• Keep the floor visually sharp and always aligned to brand standards.

• 5+ years of retail or showroom leadership with documented revenue ownership.
• Consultative, relationship-driven sales experience with high-consideration or large-ticket purchases (AOV greater than $10K preferred).
• Proven ability to generate your own pipeline, not just manage inbound traffic.
• Experience running a location independently; you don’t need a manager on-site to perform.
• CRM discipline; you track your pipeline, you don’t wing it.
• Strong written and verbal communication; you’re representing the brand to customers, partners, and remote leadership.
• Background in luxury, wellness, fitness, outdoor, or premium home products.
• Experience developing local market partnerships or executing in-market events.
• History working with a…