Account Director

Level Ten Energy is on a mission to accelerate the energy transition. We run the world's largest clean energy marketplace, connecting buyers and sellers, and enabling them to get deals done faster with cutting-edge market intelligence reports and software, and transaction tools. Since being founded in 2016, Level Ten's platform has facilitated over $30+ billion in clean energy transactions.

Join us on a mission that matters.

As Account Director you are a player-coach at the heart of Level Ten's customer engagement function. You will lead a two-person team, while personally owning relationships with some of Level Ten's most strategic North American and Global accounts. Your book spans all customer segments: developers, corporate buyers, utility buyers, advisors, and data center hyperscalers. Reporting to the Senior Director, Account Management - North America, you will drive retention and marketplace activation across your assigned book, set a high bar for account management craft, and serve as a senior customer voice within the organization.

This is a role for someone who thrives in the details of complex customer relationships and also knows how to elevate a team. You will carry real accounts, run real renewal conversations, and coach others to do the same - all while helping Level Ten's marketplace grow through deeper, more active customer engagement.

• Own a portfolio of strategic North American and Global accounts
• Serve as the primary relationship owner for a named set of Level Ten's most strategic accounts - spanning developers, corporate and utility buyers, advisors, and data center hyperscalers.
• Drive subscription renewals and net retention within your direct portfolio; surface churn risk early and lead save plays.
• Build and maintain senior-level relationships; be a credible voice on the clean energy market, Level Ten's products, and the marketplace opportunity with C-suite and VP-level stakeholders.
• Increase marketplace engagement within your accounts: project submissions, buy-side RFPs, survey responses, and transactions that generate success fee revenue.
• Lead and develop a high-performing team
• Manage two direct reports, providing day-to-day coaching, feedback, and career development tailored to each person's level.
• Apply consistent account management playbooks, Q  cadence, and customer health-scoring practices across the team's book of business.
• Maintain Salesforce hygiene and accurate renewal forecasting across your team's accounts.
• Develop team members and help them build the skills to manage increasingly complex accounts.
• Drive renewal and net retention outcomes across the team
• Drive marketplace engagement across the team's customer base
• Operate cross-functionally within Customer Engagement
• Partner with North American Sales leadership on clean new-business-to-AM handoffs and coordinated account expansion.
• Partner with Sales Operations on Salesforce hygiene, reporting, and enablement.
• Represent the voice of your customer segments to Product, Marketing, and the broader Customer Engagement leadership team

• 6-12 years of professional work experience, with 4+ years in a relevant clean energy, utility, or related industry field.
• Bachelor's degree required.
• Proven track record owning complex customer relationships, driving renewals, and delivering net retention outcomes.
• Experience managing or mentoring account managers; ability to coach others on account management craft without losing personal effectiveness as a customer-facing professional.
• Salesforce fluency - confident with account planning, pipeline hygiene, renewal forecasting, and health-score management.
• Strong command of Customer Success methodology - health scoring, QBRs, segmentation, NRR motions, and structured customer journeys.
• Experience renewing or managing accounts for a data subscription or SaaS data product.
• Excellent customer-facing presence and executive communication skills with senior stakeholders across diverse customer segments - developers, corporate and utility buyers, advisors, partners, and data center hyperscalers.

• Direct exposure to PPAs, EAC-only…