Inside Sales Reprentative​/Membership Coordinator

Seattle, WA

At Bee's Plumbing & Heating, we believe in delivering exceptional service while building lasting relationships with our customers. We’re looking for an energetic, customer‑focused Inside Sales Representative (ISR) / Membership Coordinator who thrives on helping people, enjoys sales without the pressure of cold calling, and is passionate about creating an outstanding customer experience.

• Follow up on unsold plumbing estimates through phone, text, and email.
• Build rapport with customers and answer questions about recommended services.
• Overcome objections by educating customers on the value of our solutions.
• Present financing options and approved promotional offers.
• Schedule sold work with our dispatch team.
• Maintain accurate customer notes and follow‑up activities in Service Titan.
• Assist with outbound campaigns for deferred maintenance and seasonal promotions.
• Meet or exceed monthly sales conversion goals.

• Promote Bee's Club Membership to new and existing customers.
• Process new memberships, renewals, upgrades, and cancellations.
• Contact members regarding upcoming renewals and benefits.
• Schedule annual maintenance visits and membership services.
• Help increase membership retention and customer loyalty.
• Track membership performance and report key metrics.
• Support marketing and promotional membership campaigns.

• Excellent communication and relationship‑building skills.
• Previous customer service or inside sales experience preferred.
• Plumbing, HVAC, or home service industry experience is a plus.
• Comfortable discussing pricing, financing, and service options.
• Organized and able to manage multiple follow‑up opportunities.
• Positive attitude with a solutions‑oriented mindset.
• Strong computer skills and ability to learn new software.
• Experience with Service Titan is preferred but not required.

Successful team members in this role:

• Consistently convert unsold estimates into booked jobs.
• Grow Bee's Club Membership enrollment and retention.
• Provide outstanding customer service on every interaction.
• Keep accurate records and follow‑up activities.
• Work collaboratively with dispatch, technicians, and management.
• Help drive recurring revenue and long‑term customer relationships.

$21 - $48 USD

• Medical, dental, and vision insurance
• Paid Time Off
• Paid Holidays
• 401(k) (if applicable)
• Ongoing training and career development
• Performance bonuses and incentive opportunities

We're more than a plumbing company—we're a team committed to excellence, integrity, and exceptional customer care. We invest in our employees, celebrate success, and provide opportunities for growth.

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider all qualified applicants for employment, including those with criminal histories, in a manner consistent with applicable state and local laws, including the Fair Chance Act.