Senior Account Manager​/Sr. Enterprise Account Manager; MedInsight

Senior Account Manager/Sr. Enterprise Account Manager (Med Insight)

Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future.

Company Overview:

Leading with our core values of Quality, Integrity, and Opportunity, Med Insight is one of the healthcare industry's most trusted solutions for healthcare intelligence. Our company purpose is to empower easy, data-driven decision-making on important healthcare questions. Through our products, education, and services, Med Insight is making an impact on healthcare by helping to drive better outcomes for patients while reducing waste.

Over 300 leading healthcare organizations have come to rely on Med Insight analytic solutions for healthcare cost and care management. Med Insight has been ranked #1 for Payer Quality Analytics by clients for the last three years in the Best in KLAS report.

Med Insight is a subsidiary of Milliman; a global, employee-owned consultancy providing actuarial consulting, retirement funding and healthcare financing, enterprise risk management and regulatory compliance, data analytics and business transformation as well as a range of other consulting and technology solutions.

Position Summary:
We are seeking a high-performing and client-focused Senior Enterprise Account Manager to join our growing team. This individual will be responsible for managing and growing strategic client relationships with large healthcare organizations, with a specific focus on health plans and other payer entities. The ideal candidate will bring deep industry experience, a strong understanding of healthcare analytics, and a consultative approach to client engagement.

This role is essential to driving client retention, satisfaction, and revenue growth. You’ll act as a trusted advisor and strategic partner to key stakeholders within each account, ensuring that Med Insight's solutions are delivering maximum value to support their business goals.

Key Responsibilities:

Client Relationship Management

• Serve as the primary point of contact for a portfolio of strategic enterprise level clients, developing a deep understanding of their strategic objectives, operational context, and analytics needs.
• Establish and maintain executive-level relationships within payer organizations, fostering long-term partnerships built on trust and mutual value.
• Lead regular client meetings, QBRs, and planning sessions to ensure alignment, value realization, and satisfaction.

Strategic Account Growth

• Identify and pursue opportunities for account expansion, including upsell, cross-sell, and renewals.
• Collaborate with Sales and Product teams to craft tailored proposals and solution strategies based on evolving client needs.
• Maintain a deep understanding of Med Insight's product offerings to communicate value effectively and identify the right-fit solutions for each client.

Client Advocacy & Cross-Functional Collaboration

• Serve as the voice of the client internally, working closely with Product, Implementation, Engineering, and Support teams to ensure smooth onboarding, delivery, and issue resolution.
• Provide actionable feedback from clients to guide product enhancements and innovation.
• Help define and refine best practices and account management processes across the Client Services team.

Data & Analytics Expertise

• Provide guidance to clients on how to best leverage Med Insight's healthcare analytics tools and services incorporating industry expertise to support executive strategies.
• Interpret client executive analytic needs and help translate them into solutions using Med Insight's capabilities.

Qualifications:

• Level 3:
  Less than 5 years I Level 4: 5+ years of experience in enterprise account management, customer success, or strategic consulting, ideally within healthcare analytics, healthcare technology, or services.
• Strong knowledge of the payer landscape and healthcare ecosystem, including Medicare Advantage, Medicaid, commercial health plans, TPAs, and ACOs.
• Proven track record managing large, complex accounts and successfully driving client satisfaction, retention, and growth.
• Demonstrated ability to engage and influence stakeholders across all levels, including senior executives and technical leaders.
• Exceptional communication, presentation, and interpersonal skills.
• Strong analytical thinking with the ability to understand and communicate data-driven insights in a meaningful way.
• Bachelor's degree required; advanced degree or relevant certifications (e.g., PMP, CAHIMS, CPXP) preferred.
• Digital Sales
  
  Experience:
  
  CRM, Client Digital Sales Rooms, Project Management Software, Call Recording, and other digital sales software as needed.

Preferred Experience:

• Experience working directly with healthcare data platforms, population health tools, or analytics applications (e.g., cost of care, quality measurement, utilization management).
• Familiarity with key industry metrics and frameworks, such as HEDIS, population health, risk…