Senior Solution Consultant

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Regular Full-Time Reston, VA, US

Salary Range: $ To $ Annually

POSITION TITLE: Senior Solution Consultant

CLEARANCE REQUIRED: N/A

LOCATION: Remote

At Intact Technology, we are driven by a shared commitment to customer success, employee fulfillment, and meaningful impact. We believe that the combination of human ingenuity and intelligent tools allows us to deliver smarter solutions, faster outcomes, and exceptional value for our clients and partners.

Our culture celebrates individuality, autonomy, and empowerment, giving every team member the freedom to think creatively, act boldly, and leverage intelligent tools to amplify their impact.

We recognize that our people are our greatest strength. Our dedication to employee well-being is reflected in our flexible work environment, comprehensive benefits, and investment in continuous learning and career growth. Whether collaborating in person or through digital platforms, we’re building a culture where people and cutting-edge technology work together to push the boundaries of what’s possible.

As a Senior Solution Consultant, you will serve as a technical pre-sales leader, partnering with Account Executives to design compelling Service Now solutions that drive growth, build customer confidence, and differentiate Intact in the market. You'll lead technical solutioning for strategic pursuits, guide customers through complex buying decisions, and play a key role in shaping and maturing Intact's growing pre-sales practice.

• Lead technical solution strategy for strategic pursuits, designing compelling solutions that address customer needs and build confidence in Intact's ability to deliver.
• Partner with Account Executives throughout the sales cycle, providing technical leadership during discovery, solution development, presentations, and proposal activities.
• Serve as a trusted advisor to customers, partners, and internal stakeholders on Service Now and Intact's capabilities.

• Support a portfolio of strategic accounts by partnering with Account Executives to develop solution strategies, engage customers, and drive successful outcomes throughout the sales cycle.
• Contribute to account and pursuit strategies that align with customer objectives and Intact's growth strategy.
• Collaborate closely with Delivery, Solution Architecture, Contracts, Finance, and Proposal Management to ensure successful pursuit execution.

• Help shape and mature Intact's growing pre-sales practice by contributing best practices, reusable assets, and technical sales methodologies.
• Mentor teammates and share knowledge to help establish a scalable and high-performing Solution Consulting organization.
• Develop repeatable solutioning approaches that improve customer experience, sales effectiveness, and win rates.

• Build and strengthen relationships with customers, Service Now, partners, and industry stakeholders.
• Partner with sales leadership to align pre-sales strategy, account coverage, and technical capacity with pipeline growth.
• Maintain deep knowledge of Service Now, federal modernization priorities, and Intact's evolving service offerings.
• Represent Intact at customer, partner, and industry events as needed.

• Bachelor's degree in Business, Information Technology, Computer Science, Engineering, or a related discipline, or equivalent combination of education and experience.
• 7+ years of experience in enterprise software, consulting, solution architecture, pre-sales, or technology services, including leadership of complex customer engagements.
• Demonstrated success supporting technical solution strategy and complex, enterprise sales pursuits.
• Experience partnering with sales leadership and cross-functional teams to drive business growth and customer success.
• Strong understanding of the Service Now platform and enterprise digital workflow solutions.
• Proven…