Account Manager; Commercial Maintenance

At Malone’s Landscape, we don’t just maintain landscapes—we create opportunities for growth, excellence, and innovation. As a family-owned and operated company serving the Greater Seattle area, we’ve built a reputation for delivering consistent, high-quality landscape services that exceed expectations.

We are a full-service commercial landscape maintenance company with a reputation for quality and excellence throughout the Puget Sound. We pride ourselves on building long-lasting relationships with our clients and our team.

We are currently seeking a Account Client Relationship Manager to join our high-energy, growth-oriented company.

The Account Client Relationship Manager is responsible for managing a portfolio of existing commercial landscape properties, building strong client relationships, overseeing the delivery and quality of contracted services, and identifying and selling property enhancement opportunities.

This role requires someone who is highly organized, proactive, relationship-driven, and comfortable working both with clients and our field operations teams. Landscape industry experience is preferred, but candidates with a strong background in account management, hospitality, sales, or other service-based industries are encouraged to apply.

Develop and maintain long-lasting relationships with clients

Perform regular site visits and formal client walkthroughs to ensure service

expectations are being met or exceeded

Proactively identify property enhancement opportunities and present plans,

recommendations, and estimates to clients

Manage and grow enhancement sales within assigned accounts

Drive the renewal and retention of assigned client accounts

Develop client referrals and identify potential new business opportunities

Respond to and resolve client concerns with a positive, professional, and

proactive approach

Help ensure services are delivered according to contract requirements and scope of work

Work closely with field supervisors and crews to maintain Malone’s standards for

quality and service

Help ensure a safe environment for employees, clients, and the general public

Maintain required client documentation, reporting, and account information

Communicate client expectations and priorities clearly to operations teams

Manage multiple accounts, priorities, deadlines, and follow-up items

Perform other duties and responsibilities as assigned

• 1+ year of experience in account management, client relations, hospitality, sales, or a similar service leadership role preferred
• Landscape maintenance or related green industry experience preferred, but not required
• Strong relationship-building and customer service skills
• Excellent verbal and written communication skills
• Strong organizational and time-management abilities
• Ability to manage multiple client accounts and priorities
• Ability to effectively communicate and work with clients, field teams, and
  company leadership
• Ability and willingness to learn landscape maintenance practices, equipment, and service standards
• Strong problem-solving skills and a proactive approach to client needs
• Exceptional work ethic and commitment to customer service
• High school diploma or equivalent required; additional education in business,
  horticulture, landscape management, or a related field is a plus
• Valid driver’s license and acceptable driving record required due to regular travel between client properties and company locations

This role requires comfort working outdoors in various weather conditions, the ability to lift up to 50 lbs.

Compensation will be determined based on job-related experience, qualifications,
skills, and other legitimate business factors. This position may also be eligible for additional compensation, including…