Key Account Representative

Position Summary

This is a sales position responsible for promoting the company’s products and services and building relationships with new and existing high‑influence local contract customer accounts. The primary focus is to help Sysco customers succeed while achieving sales and profit goals established by the company. This hybrid role requires the skillsets of both a Marketing Associate and an Account Executive and is aimed at handling accounts that should be managed inside but are higher touch than those traditionally managed by an Account Executive.

Compensation Range: $78,800.00 – $ (in compliance with state‑specific laws). The rate may vary based on skills, experience, and other factors. You may be eligible to participate in the Company’s Incentive Plan.
Travel Percentage:
Up to 25%.

For information on Sysco’s Benefits, please visit  (link removed to keep allowed tags).

• Develop new business, penetrate existing accounts, and minimize lost business to achieve profitable sales growth and special objectives within assigned territory.
• Research customer business needs and develop a mix of products and services to meet those needs.
• Evaluate market trends and recommend products to customers based on business needs and goals.
• Offer value‑added services to customers as needed to help support growth and customer loyalty.
• Stay informed of market conditions, product innovations, competitor products, prices, and sales.
• Share information and knowledge with customers as part of a value‑added service.
• Answer customers’ questions about products, prices, availability, and product uses.
• Provide product information and practical training to customer personnel.
• Manage deliveries to the routing schedule published by the transportation department.
• Troubleshoot any problems that occur during the order process (e.g., out of stocks, special order, low inventory).
• Participate in ongoing training sessions.
• Participate in company functions, customer visits, and customer events.
• Attend and participate in general sales and district meetings.
• Review and analyze daily and weekly reports such as special order requests, customer bid files, and sales/gross profit margin data.
• Actively utilize Sysco proprietary CRM tool for planning and forecasting sales growth and maintain updated customer files and profiles.
• Utilize Sysco business tools such as menu analysis and online sale tracking and communications.
• Perform administrative duties, such as maintaining sales records, processing credits and pick‑up requests, preparing sales quotes and menu suggestions, and filing reports.
• Understand customer contracts and track compliance mutually.
• Track expiring contracts and participate in building a new Master Distribution Agreement.
• Communicate effectively with other Sysco Operating Companies and Specialty Companies servicing customers to maximize customer experience (e.g., new location openings, order guide changes, limited‑time offers).
• Other duties as may be assigned.

• High school diploma or GED required.
• 1 to 5 years of business‑to‑business sales experience or food service management experience.

• Bachelor’s degree in a related field.
• 5+ years of food service sales and/or restaurant management experience.

• Ability to demonstrate basic business and restaurant operations acumen to manage customers with multiple units.
• Ability to influence key stakeholders across Operating Companies servicing customers.
• Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures.
• Ability to understand and interpret customer concerns.
• Ability to learn the use of proprietary CRM tools for planning and forecasting…