Outreach Specialist

Job Description

As an Outreach Specialist, you will play a role in driving member engagement and enrollment in the 2nd.

MD Program with Transcarent . You will proactively connect with eligible members, clearly articulate the value of Transcarent’s 2nd MD Service, overcome hesitation, and motivate action. Success in this role requires strong persuasive communication, resilience, and the ability to consistently perform against defined engagement and enrollment goals—while maintaining a positive, professional member experience. This role is ideal for someone with inside sales experience who enjoys dialing, objection handling, and converting interest into action.

Outbound, cold calling (100+ calls per day) to engage eligible members

Drive member activation and enrollment by confidently positioning the value and benefits of Transcarent and 2nd.

MD services

Use consultative selling techniques to understand member needs, address concerns, and overcome objections

Collect relevant health and background information and route members efficiently to the appropriate clinical resources

Build rapport quickly and establish trust to influence member decision-making

Manage follow-up activities to re-engage members and close enrollment opportunities

Accurately document conversations, outcomes, and next steps in internal systems

Maintain an organized pipeline of outreach and follow-up activities

Collaborate with an integrated care team to support timely care coordination

Consistently meet or exceed individual and team performance targets, including engagement and enrollment metrics

2+ years of sales experience required

Proven success in high-volume outbound calling

Experience with cold calling and proactive outreach

Comfort working toward individual performance targets

Strong persuasive and consultative communication skills

Monday - Friday, 8:00am - 5:00pm CST

Schedule in EST:
Monday - Friday, 9:00am - 6:00pm

Schedule in MST:
Monday - Friday, 7:00am - 4:00pm

Schedule in PST:
Monday - Friday, 6:00am - 3:00pm

The hourly rate for this role is $20.50/hour. This role is also eligible for a monthly performance bonus. Bonus amounts are variable and based on performance against targets. Estimated annualized base salary of $42,640 to $54,640+ per year depending on performance incentive bonuses.

Transcarent is the One Place for Health and Care, bringing medical, pharmacy, and point solutions together with the Way Finding experience, the first and only generative AI-powered health and care platform for health consumers.

Our Way Finding, paired with transparent and consumer-driven pharmacy care, 2nd.

MD expert medical opinions, and virtual primary care, works seamlessly with comprehensive Care Experiences – Cancer Care, Surgery Care, and Weight Health – to support people with all of their health needs, simple or serious. More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members.

For more information, visit  , and follow us on Linked In .

• People First: We prioritize our Members, clients, and each other in every decision
• Care: Every decision starts with improving health and care for our Members
• Resilience: We push boundaries and take the uncharted path to change an industry
• Results: We take ownership, solve with speed, and deliver for our people and each other
• Humble and Human: We lead with humility, bring fun to tough moments, and go further together

Individual compensation packages are based on a few different factors unique to…