Account Manager

Account Manager

JOB SUMMARY

Manages the security services for a client's business center. Responsible for client service delivery, program effectiveness and enhancement, staffing oversight, performance management, training, and strategic security analytics integration in support of this client's global security objectives. The Account Manager is the primary Securitas liaison to the client and maintains reporting accountability within Securitas management. Does not perform Security Officer duties except on a limited, relief, or emergency basis.

1. Client Management

* Serves as the primary Securitas point of contact for the assigned client account.

* Meets regularly with client representatives to review service delivery, operational performance metrics, program maturity, and strategic security initiatives.

* Ensures compliance with contract terms, post orders, service level agreements (SLAs), and performance standards.

* Identifies and drives opportunities for service enhancement, operational efficiency, and program standardization.

* Partners with client leadership to align operations with broader enterprise security strategy, duty-of-care objectives, and risk mitigation priorities.

2. Operational Leadership

* Leads and manages assigned personnel, including recruitment support, selection, onboarding, training, coaching, and performance management.

* Develops and enforces standard operating procedures (SOPs), escalation protocols, and analytical production standards.

* Plans, assigns, and directs work; administers corrective action and discipline in accordance with Securitas policy.

* Oversees scheduling in collaboration with operations leadership to meet client coverage requirements while managing labor costs and resource allocation.

* Reviews incident reporting, intelligence products, and monitoring outputs to ensure accuracy, consistency, and operational relevance.

* Ensures console operators are trained in security technology platforms, monitoring systems, intelligence reporting standards, and crisis escalation procedures.

3. Intelligence

* Oversees security and intelligence monitoring functions, including global risk monitoring, incident tracking, executive support coordination, travel security awareness, and business continuity support.

* Develops and delivers tactical and strategic analytical products utilizing multiple internal and external intelligence sources.

* Produces executive-level briefings, dashboards, visualizations, and intelligence reports to support informed decision-making by client leadership.

* Monitors geopolitical developments, regional risk factors, emerging threats, and operational trends that may impact client personnel, facilities, assets, or reputation.

* Integrates analytics into broader security functions such as executive protection, expatriate security, site security assessments, crisis response, and global resilience initiatives.

* Supports enterprise duty-of-care obligations through proactive risk identification and communication.

* Contributes to crisis management planning and incident response coordination during critical events.

* Establishes and maintains professional networks and benchmarking channels to enhance intelligence exchange and continuous program improvement.

* Drives standardization and maturation of processes in alignment with global security program objectives.

4. Financial & Administrative Management

* Assists in the development and administration of the account budget.

* Monitors labor costs, overtime, and operational expenditures within scope of assigned authority.

* Reviews and submits payroll records and related documentation accurately and timely.

* Authorizes expenditures for equipment, technology systems, and supplies within approved parameters.

* Ensures proper inventory, maintenance, and lifecycle management of assigned security systems and operational equipment.

* Tracks and reports key performance indicators (KPIs) and operational metrics to client and Securitas leadership.

5. Compliance & Governance

* Maintains a professional work environment in compliance with federal, state, and local laws and company policies.

* Ensures staff adherence to regulatory,…