Supervisor-Security Operations Center

Salary range is $81k to $155k with a midpoint of $113k. New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market.

Sound Transit also offers a competitive benefits package with a wide range of offerings, including:

• Health Benefits:
  We offer two choices of medical plans, a dental plan, and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents, including a spouse or domestic partner.
• Long-Term Disability and Life Insurance.
• Employee Assistance Program.
• Retirement Plans: 401a - 10% of employee contribution with a 12% match by Sound Transit; 457b - up to IRS maximum (employee only contribution).
• Paid Time Off:
  Employees accrue 25 days of paid time off annually with increases at four, eight and twelve years of service. Employees at the director level and up accrue additional days. We also observe 12 paid holidays and provide up to 2 paid floating holidays and up to 2 paid volunteer days per year.
• Parental Leave: 12 weeks of parental leave for new parents.
• Pet Insurance discount.
• ORCA Card:
  All full-time employees will receive an ORCA card at no cost.
• Tuition Reimbursement:
  Sound Transit will pay up to $5,000 annually for approved tuition expenses.
• Inclusive Reproductive Health Support Services.
• Compensation Practices:
  We offer competitive salaries based on market rates and internal equity. In addition to compensation and benefits, you'll find that we provide work-life balance, opportunities for professional development and recognition from your colleagues.

The Security Operations Center (SOC) Supervisor provides leadership, operational oversight, and coordination for a 24 hour operations center supporting security, safety, emergency response, and customer service and dispatch functions, as required by operational need. This position is responsible for supervising daily SOC activities, performing or directing dispatch operations when necessary, guiding real time decision making, and ensuring effective incident management in alignment with established policies, procedures, and best practices.

The SOC Supervisor exercises sound judgment and critical thinking to direct response efforts during routine operations and high risk or high stress incidents, ensuring timely communication, accurate information flow, and coordinated action among SOC personnel, field resources, internal departments, and external partner agencies. This role supports operational continuity by monitoring performance, managing resources, and addressing emerging issues that impact safety, security, and service reliability.

During emergencies and high-risk incidents, the SOC Supervisor may assume direct dispatch authority, including call-taking and resource deployment, to ensure immediate control, continuity of operations, and effective incident response.

In addition, the SOC Supervisor promotes accountability, professionalism, and compliance by providing staff direction, coaching, and support; reinforcing information integrity and confidentiality standards; and fostering a collaborative, customer focused operational environment. Through effective leadership and situational awareness, the SOC Supervisor helps protect people, property, and assets while supporting a safe, secure, and reliable transit system.

• Provide operational leadership, guidance, and decision making within the Security Operations Center (SOC) during assigned shifts in a 24/7 mission critical emergency communications environment.
• Supervise and coordinate the daytoday activities of SOC staff, including staffing levels, shift coverage, workload assignments, and shift briefings.
• Exercise sound judgment to make critical operational decisions in dynamic, high pressure situations with limited information and resources, adapting to rapidly changing conditions.
• Oversee the handling of emergency and nonemergency calls, radio traffic, and digital communications, and directly perform dispatch and call-taking functions during emergencies, critical incidents, staffing shortages, or elevated operational demand to ensure timely and coordinated response when necessary.
• Ensuring proper triage, prioritization, and dispatch of security and internal response resources.
• Direct realtime monitoring of security systems, including CCTV, access control, alarms, and radio communication networks.
• Validate incident detection, categorization, escalation, documentation, and reporting in accordance with established standards.
• Coordinate incident and emergency response activities with SOC staff, field security resources, Sound Transit Public Safety, internal departments, and external public safety agencies.
• Gather, analyze, prioritize, and disseminate operational information and intelligence to support situational awareness and informed decision making.
• Provide realtime coaching, guidance, and decision support to staff during routine operations and major incidents and…