Terminal Security Officer; Supervisor

The Terminal Security Officer (TSO) serves as the Operations Manager’s on‑site representative, responsible for overseeing all security personnel and ensuring compliance with federal, state, and port regulations. This role provides leadership, coordination, and operational oversight to maintain a secure and compliant terminal environment. The TSO plays a critical role in safeguarding assets, enforcing procedures, and maintaining high standards of service and safety.

• Leads and manages terminal security personnel to ensure compliance with Facility Security Plans (FSP), MTSA, and all applicable federal and state regulations.
• Coordinates operational meetings and ensures effective communication between supervisors and stakeholders.
• Acts as liaison with local, state, and federal authorities including LE, CBP, USCG, and Port Police.
• Monitors and enforces compliance with safety, access control, and security protocols; reports suspicious activity to appropriate authorities.
• Oversees the safeguarding of personnel, guests, and property; ensures proper handling of Sensitive Security Information (SSI).
• Investigates and resolves guest, employee, or agency complaints; escalates unresolved issues to the Operations Manager.
• Conducts on‑the‑job training and performance evaluations to ensure staff readiness and upward mobility.
• Ensures schedules are accurate, balanced, and fair; monitors attendance and addresses policy violations.
• Maintains accurate records and reports of daily activities, incidents, and irregularities.
• Inspects work areas and access points to ensure safety, cleanliness, and regulatory compliance.
• Ensures proper documentation and inspection of identification credentials (e.g., TWIC, Port , passports).
• Upholds the highest standards of professionalism, discretion, and integrity in all interactions.
• Achieves operational compliance with zero major violations during scheduled audits or inspections.
• Performs other duties as assigned by the Director of Operations, Operations Manager, and FSO.

Required:

• Education: High school diploma or GED.
• Experience: Minimum 2 years in a supervisory security role or equivalent leadership experience in an MTSA regulated environment.
• Certifications:
  • State Unarmed Private Security Guard License.
  • Screener certification (provided by company).
• Licenses: Valid TWIC card or ability to obtain and maintain.
• Knowledge: Familiarity with MTSA, FSP, and port security protocols.
• Skills:
  • Fluent verbal and written communication in English.
  • Ability to manage multiple tasks in a fast‑paced, client‑facing environment.
  • Conflict resolution and team leadership.
  • Strong attention to detail and regulatory compliance.
  • Proficiency in basic computer and report‑writing tasks.

• Education: Associate’s degree or higher.
• Additional Experiences:
  • Background in law enforcement, military service, or maritime security.
  • Customer service experience in a high‑volume setting.
• Knowledge: Familiarity interpreting Facility Security Plans (FSP) and maritime security protocols.
• Skills: Conflict resolution and de‑escalation techniques.

• Physical Demands: This role requires the ability to sit, stand, and walk for extended periods, including frequent movement between work areas. Must be able to inspect identification documents, operate radios and surveillance equipment, and communicate clearly. Work is performed indoors and outdoors in all weather conditions. Occasional lifting of up to 20 pounds may be required. Visual focus and basic computer and writing skills are essential.
  
  Final candidates must successfully complete a background check and drug screening, in accordance with applicable laws and company policy.
• Work Environment: Work is performed in both indoor security stations and outdoor terminal areas. Conditions may include exposure to weather, noise, and active operational zones. Personal protective equipment (PPE) and uniforms are provided and required as needed.
• Referral bonus (Restrictions Apply).
• Bonus for expired or altered boarding pass.
• Bonus for expired or altered TWIC card.
• Bonus for expired or altered PCST and/or Port of Seattle .
• Bonus for…