Event Security Officer - Part Time

ABOUT THE ROLE

This is an exciting time to join our expanding Security team as we continue to grow and enhance support across the museum's three locations.

The Event Security Officer (ESO) role is centered on customer service, combining safety responsibilities with a welcoming, guest-focused approach. ESOs are stationed throughout the museum's galleries, lobbies, and other public areas during regular hours, as well as during private events and special programming. In this role, you will help ensure the safety and security of both visitors and the museum's collections.

The position offers flexible scheduling and the opportunity to work in a dynamic and engaging environment.

This position is governed by a collective bargaining agreement between the Seattle Art Museum and the SAM Visitor Service Officers union.

As SAM heads into its second century, we are boldly reimagining what we can and should be. Our goal is to be a model for the future of museums – a bold, dynamic hub of creativity, belonging, and cultural leadership, shaping the future of art and community. Embracing new ways of engaging communities and seeking innovative partnerships – all while keeping art and community at the center of what we do.

This ambitious effort represents a transformative shift and radically redefining how art museums operate. This is a pivotal moment for SAM, and we are seeking great talent to join us on our journey. Working at SAM is not just a job—it's a chance to be part of a vibrant, creative community.

• Collaborate with Visitor Experience, Membership, Volunteers, and Venue Experience to enhance and support visitor experience
• Provide security for galleries, public spaces, meeting rooms, offices, storage areas, traffic corridors, and queues by continuously patrolling or posting these areas as assigned
• Observe on-display collection for changes or inappropriate touches of any kind, reporting all incidents to Security Supervisor
• Regulate and control access to private spaces
• Report any building conditions requiring attention to Security Supervisor
• Ensure patrons and vendors are following policies and procedures
• Maintain working knowledge of current policies, procedures, guidelines, processes, and systems to ensure the safety and security of museum facilities, the collection, staff, and visitors
• Report incidents, notable events, and respond to calls for emergency assistance
• Complete written incident reports (IRs) detailing incidents, art touches, damage, and building and facilities maintenance issues along with necessary documentation, report in an accurate and timely manner
• Proactively prevent escalation, and work to de-escalate whenever possible
• Provide superior customer service, creating a welcoming, inclusive and accessible environment for all
• Exhibit sensitivity to all visitors, including first-time museum goers, non-native English speakers, and visitors of various ages and backgrounds
• Participate in training programs for emergency situations, such as earthquake evacuation, active shooter preparedness
• Assist Security Supervisors and others in emergency response situations
• Participate in regular emergency drills, First Aid/CPR/AED training, and de-escalation training
• Contribute to an institutional focus of delivering exceptional, welcoming, and inclusive customer service-creating positive, meaningful experiences for all visitors, every time
• Participate in institutional learning opportunities to grow our collective understanding and integration of antiracism, cultural competency, and equity values into SAM's work

• High school diploma or equivalent combination of education and experience
• Reliable attendance and punctuality
• Orientation towards customer service
• Ability to utilize, operate, and monitor a radio
• Strong observation skills, ability to remain alert and attentive
• Prepare clear, detailed, and accurate written reports
• Ability to remain calm and clear-headed in stressful situations and help resolve complaints and incidents in a respectful, diplomatic, and consistent manner
• Ability to work in potentially crowded and noisy environments
• Ability to use independent…