Security Operations Center Operator

Salary range is $21.63/hour to $54.32/hour with a midpoint of $37.02/hour. New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market.

Sound Transit also offers a competitive benefits package with a wide range of offerings, including:

* Health Benefits:

We offer two choices of medical plans, a dental plan, and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents, including a spouse or domestic partner.

* Long-Term Disability and Life Insurance.

* Employee Assistance Program.

* Retirement Plans: 401a - 10% of employee contribution with a 12% match by Sound Transit; 457b - up to IRS maximum (employee only contribution).

* Paid Time Off:
Employees accrue 25 days of paid time off annually with increases at four, eight and twelve years of service. Employees at the director level and up accrue additional days. We also observe 12 paid holidays and provide up to 2 paid floating holidays and up to 2 paid volunteer days per year.

* Parental Leave: 12 weeks of parental leave for new parents.

* Pet Insurance discount.

* ORCA Card:
All full-time employees will receive an ORCA card at no cost.

* Tuition Reimbursement:
Sound Transit will pay up to $5,000 annually for approved tuition expenses.

* Inclusive Reproductive Health Support Services.

* Compensation Practices:
We offer competitive salaries based on market rates and internal equity. In addition to compensation and benefits, you'll find that we provide work-life balance, opportunities for professional development and recognition from your colleagues.

GENERAL

PURPOSE:

The Security Operations Center (SOC) Operator serves as a central point of contact for security, safety, emergency response, and customer service activities within a transit operations environment. This position is responsible for receiving, evaluating, and prioritizing emergency and non emergency calls; monitoring alarms, cameras, and operational systems; and coordinating appropriate responses in accordance with established procedures.

The role requires strong critical thinking, decision making, and multitasking skills to assess dynamic situations, interpret incomplete or time sensitive information, and determine appropriate response and escalation actions. The SOC Operator plays a key role in incident coordination, ensuring accurate and timely communication among internal departments, field personnel, law enforcement, and external emergency responders.

This position is also responsible for maintaining the integrity of information control, including accurate documentation, secure handling of sensitive or confidential information, and adherence to information sharing and data protection standards. In addition, the SOC Operator provides professional, courteous customer service, responding to inquiries and concerns with empathy while supporting safe, reliable, and continuous transit operations.

Through effective communication, situational awareness, and adherence to operational best practices, the SOC Operator helps protect people, property, and assets while supporting public confidence in the transit system.

ESSENTIAL FUNCTIONS:

The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

* Receive, evaluate, and prioritize emergency and non‑emergency calls related to transit operations and security; maintain control of calls to gather critical details and determine appropriate response actions.

* Provide crisis management triage by assessing rapidly evolving situations, prioritizing calls, and coordinating timely and effective responses.

* Perform continuous monitoring and analysis of security risks to identify potential threats to transit operations, facilities, systems, and personnel.

* Monitor and manage multiple communication channels simultaneously, including telephones, radios, CCTV systems, alarms, and computer‑based incident systems.

* Coordinate and facilitate communication during critical incidents…