Security Account Manager

Allied Universal is hiring an Account Manager. As an Account Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front-guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you.

Why Join Allied Universal?

* Career Growth:
Opportunities to advance within a global leader in security services

* Impactful Work:
Play a vital role in protecting people, property, and businesses

* Supportive Team:
Work with caring professionals dedicated to safety and excellence

RESPONSIBILITIES:

* Manage scheduling:
Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime

* Lead and Develop Security Teams:
Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations

* Enhance Client Relationships:
Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property

* Handle Security Incidents and Emergencies:
Respond to escalated issues professionally, coordinating with clients and internal teams

* Direct Compliance and Security Operational Excellence:
Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies)

QUALIFICATIONS (MUST HAVE):

* 7-10 years of progressive experience in physical security, law enforcement, military, or corporate security, preferably within commercial real estate, corporate office, or high-rise environments

* Demonstrated experience managing third-party security vendors and service delivery, with accountability for performance and outcomes

* Strong understanding of physical security systems and infrastructure, including access control, video surveillance, and visitor management systems

* Experience supporting incident response and conducting site-level risk assessments in dynamic, high-visibility environments

* Proven ability to operate effectively in a tenant-facing environment, balancing security, professionalism, and customer experience

* Strong judgment, with the ability to assess situations, identify risks, and make sound decisions in real time

* Excellent written and verbal communication skills, including incident reporting and stakeholder engagement

* Proficiency with standard business tools and security-related systems

* Demonstrated ability to de-escalate high-pressure situations and manage conflict with professionalism

* Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment

* Valid driver's license if driving a company vehicle, or personal vehicle while conducting business

* Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment

* Experience in leading, developing, and retaining a dynamic team while building positive client relationships

* Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination

* Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner

* Proficiency in web-based applications and computer systems, including Microsoft Office

* Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence

* Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)

* High school diploma or equivalent

PREFERRED QUALIFICATIONS (NICE TO HAVE):

* College degree in Business Administration or a law enforcement-related field

* Law enforcement, military, and/or contract or proprietary security services, or facility management experience

* American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification

* Previous payroll, billing, or scheduling experience

* Aptitude with security systems: CCTV, access control, and badge administration

* Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)

BENEFITS:

* Medical, dental, vision, basic life, AD&D, and disability insurance

* Enrollment in our company's 401(k) plan.

* Eight paid holidays annually, five sick days, and four personal days

* Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

* Pay $80,168.40 yearly