Security Supervisor

ABOUT THE ROLE

This is an exciting time to join our expanding Security team as we continue to grow and enhance support across the museum's three locations.

The Security Supervisor provides customer service and security via security policies and procedures related to the protection of the collection, the facilities, staff, and visitors. In this role, you will provide leadership and mentoring to Dispatchers, Floor Leads, Staff Entrance Leads, Gallery Security Officers, and Event Security Officers.

As SAM heads into its second century, we are boldly reimagining what we can and should be. Our goal is to be a model for the future of museums - a bold, dynamic hub of creativity, belonging, and cultural leadership, shaping the future of art and community. Embracing new ways of engaging communities and seeking innovative partnerships - all while keeping art and community at the center of what we do.

This ambitious effort represents a transformative shift and radically redefining how art museums operate. This is a pivotal moment for SAM, and we are seeking great talent to join us on our journey. Working at SAM is not just a job—it's a chance to be part of a vibrant, creative community.

• Maintain working knowledge of current policies, procedures, guidelines, processes, and systems to ensure the safety and security of museum facilities, the collection, staff, and visitors
• In-depth understanding of all building access procedures, including staff, guests, vendors, contractors, visiting artists and artwork, proximity cards, and gallery access
• Supervise overall security operations during shifts, including conducting pre-shift meetings, leading de-briefs, overseeing the implementation of daily staff schedule, and responding to staff and visitor inquiries and requests for assistance
• Ensure staff is informed of new policies, procedures, guidelines, and processes
• Working knowledge of all security positions and their corresponding responsibilities
• Oversee security operations during public and private programs and events
• Monitor and ensure the operational readiness of cameras, alarm devises, access control systems, locks, and safety-related equipment
• Obtain, record, and maintain necessary documentation, records and incident reports in an accurate and timely manner
• Provide hands‑on training to staff regarding opening and closing procedures, emergency building evacuation, and operation of security infrastructure such as gates and fire doors
• Serve as a role model for department staff in creating a welcoming, inclusive and accessible environment for all
• Participate in training, mentoring, and evaluating the performance of Gallery Security Officers, Event Security Officers, Leads, and Dispatchers
• Ensure open communication with department staff
• Provide direct and timely feedback to staff
• Ensure compliance with CBA for represented employees
• Foster a team culture that continuously re‑enforces high quality customer service
• Provide guidance for guards to support diverse audiences, maintaining authority while being sensitive to all visitors, including first‑time museum goers, non‑native English speakers, and visitors of various ages and backgrounds
• Supervise emergency response including the initial size‑up, response, and notification processes
• Act as the “first responder” for disruptive visitors, trespassers on property, medical, and other emergent situations; determine if/when such situations warrant 911 calls for EMS, police, community safety officers, or other response
• Participate in regular emergency drills
• Contribute to an institutional focus of delivering exceptional, welcoming, and inclusive customer service—creating positive, meaningful experiences for all visitors, every time
• Participate in institutional learning opportunities to grow our collective understanding and integration of antiracism, cultural competency, and equity values into SAM’s work

• High school diploma or equivalent combination of education and experience
• Three years’ experience protective, safety, and/or security work for an organization or security provider, including one year in a people management…