Security Account Manager

Company Overview:

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring an Account Manager. As an Account Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front-guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you.

** Why Join Allied Universal?*
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** Career Growth:
** Opportunities to advance within a global leader in security services

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** Impactful Work:
** Play a vital role in protecting people, property, and businesses

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** Supportive Team:
** Work with caring professionals dedicated to safety and excellence

** RESPONSIBILITIES:*
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** Manage scheduling:
** Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime

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** Lead and Develop Security Teams:
** Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations

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** Enhance Client Relationships:
** Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property

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** Handle Security Incidents and Emergencies:
** Respond to escalated issues professionally, coordinating with clients and internal teams

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** Direct Compliance and Security Operational Excellence:
** Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies)

** QUALIFICATIONS (MUST HAVE):*
* + 7-10 years of progressive experience in physical security, law enforcement, military, or corporate security, preferably within commercial real estate, corporate office, or high-rise environments

+ Demonstrated experience managing third-party security vendors and service delivery, with accountability for performance and outcomes

+ Strong understanding of physical security systems and infrastructure, including access control, video surveillance, and visitor management systems

+ Experience supporting incident response and conducting site-level risk assessments in dynamic, high-visibility environments

+ Proven ability to operate effectively in a tenant-facing environment, balancing security, professionalism, and customer experience

+ Strong judgment, with the ability to assess situations, identify risks, and make sound decisions in real time

+ Excellent written and verbal communication skills, including incident reporting and stakeholder engagement

+ Proficiency with standard business tools and security-related systems

+ Demonstrated ability to de-escalate high-pressure situations and manage conflict with professionalism

+ Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment

+ Valid driver's license if driving a company vehicle, or personal vehicle while conducting business

+ Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment

+ Experience in leading, developing, and retaining a dynamic team while building positive client relationships

+ Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination

+ Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner

+ Proficiency in web-based applications and computer systems, including Microsoft Office

+ Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence

+ Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)

+ High school diploma or equivalent

** PREFERRED QUALIFICATIONS (NICE TO HAVE):*
* + College degree in Business Administration or a law enforcement-related field

+ Law enforcement, military, and/or contract or proprietary security services, or facility management experience

+ American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification

+ Previous payroll, billing, or scheduling experience

+ Aptitude with security systems: CCTV, access control, and badge administration

+ Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)

** BENEFITS:*
* + Medical, dental, vision, basic life, AD&D, and disability insurance

+ Enrollment in our…