Physical Security Manager

Who we are

Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next‑generation financial services company and national bank using innovative, mobile‑first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to know every day that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way.

Responsible for the design, implementation, maintenance, and operational management of enterprise physical security systems and security technology infrastructure across corporate environments. Serve as a senior leader within the broader Corporate Security organization, responsible for leading day‑to‑day security technology operations, physical security initiatives, guard force management, and security infrastructure projects while supporting enterprise security strategy and operational resilience. This role combines hands‑on technical expertise with operational leadership and strategic program management.

The position oversees enterprise security technologies including access control systems, video surveillance platforms, AI‑driven analytics, intrusion systems, and integrated physical security infrastructure while partnering cross‑functionally with Facilities, IT, Construction, Compliance, Risk, HR, Workplace Services, and executive stakeholders. The ideal candidate is both technically proficient and operationally mature; capable of managing enterprise scale security systems, leading physical security projects, responding to critical incidents, and driving continuous improvement across security operations, technology, investigations, and workplace safety initiatives.

• Administer, configure, maintain, and optimize enterprise access control and video management systems, including:
  • Genetec Security Center
  • Lenel
    
    S2 On Guard
  • Ambient.ai
  • Exacq Vision
  • Entrapass
  • Envoy
• Configure, troubleshoot, and support access‑control hardware and software, badge readers and credential systems, IP video surveillance systems, camera analytics and AI event detection, intercoms, intrusion systems, and integrated security technologies.
• Lead sourcing, evaluation, testing, and implementation of emerging security technologies to improve operational efficiency, threat detection, automation, and incident response capabilities.
• Perform technical evaluations, proof‑of‑concept deployments, vendor assessments, and system integration testing for new physical security and AI‑driven technologies.
• Manage enterprise security technology lifecycle planning, including upgrades, patching, maintenance coordination, hardware replacement, and vendor support.
• Partner with IT and cybersecurity teams to ensure compliance with enterprise network security standards and technology governance requirements.
• Develop and maintain security system architecture documentation, network diagrams, installation standards, and operational workflows.

• Oversee daily operational management of enterprise physical security systems and security infrastructure across assigned corporate locations.
• Manage enterprise guard force operations, including guard scheduling and staffing coordination, post order development, incident escalation procedures, vendor and contract management, performance oversight and operational compliance.
• Monitor and respond to security incidents, alarms, system alerts, and operational issues while ensuring uptime and reliability of critical security infrastructure.
• Develop and maintain standard operating procedures (SOPs), response protocols, incident workflows, and operational documentation.
• Conduct security assessments, operational reviews, and system audits to identify vulnerabilities and recommend mitigation strategies.
• Support workplace violence prevention, incident response, threat management, and emergency preparedness initiatives.
• Coordinate escalation and response activities during critical incidents, emergencies,…