Public Safety Officer

The Museum of Flight
Seattle, WA 98108, USA

Public Safety Officers (Unarmed) at The Museum of Flight contribute to the success of institutional safety and security by protecting staff, visitors, property, and the collection from real and perceived threats. This position patrols and monitors buildings, grounds, parking lot areas, exhibits, and the collection to protect them against damage, vandalism, trespassing, and other risks. As a public-facing member of the Museum team, Public Safety Officers provide information and direction to guests and visitors.

This position must quickly respond to urgent or emergency situations.

• Monitor, detect, deter, and respond to the tampering, vandalism, and theft of Museum artifacts and property.
• Conduct patrols in designated interior and exterior areas.
• Provide information and support to visitors, staff and vendors.
• Enforce applicable Museum safety and security policies and procedures.
• Respond and assist in emergencies (medical, fire, earthquake, evacuations, etc.) which may include administering basic first aid to persons who are injured.
• Perform routine fire prevention, safety, and security inspection rounds.
• Move and place crowd-control fencing and stanchions for events and emergency needs.
• Provide detailed verbal and written reports capturing shift activities and incidents.
• Monitor security video and intrusion detection systems.
• Provide and control access for restricted areas.
• Turn on/off exhibit-related items following precise procedures.
• Assist with lost and found property inquires and retrieval.
• Under supervision of Collections, provide security and safety support with aircraft moves or fly-ins on Museum property.
• Other duties as assigned.

Education & Experience

• High school diploma or equivalent, preferred.
• One year experience in a customer service environment such as museum, educational facility, stadium, amusement park, or related.
• One year experience in security or asset management preferred.

Knowledge

• Basic knowledge and understanding of security roles as it relates to customer service environment.

Skills

• Displays excellent customer service skills and comfortable working with diverse populations.

Abilities

• Ability to self-motivate to fulfill various priorities that arise throughout the work shift.
• Proven ability to effectively communicate to internal and external customers through a variety of means including but not limited to: email, telephone, two-way radio, Public Announcement (PA) system, and person to person.
• Ability to work in a fast-paced environment and maintain poise under pressure.
• Proven ability to maintain confidentiality and discretion in security matters.
• Experience and knowledge in providing first aid and CPR, preferred.

License & Certification

• Current First Aid, CPR and AED certification, or may be obtained within 60 days of hire through The Museum of Flight.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Museum of Flight Public Safety Department provides 24/7 support and works within three primary shifts; day, swing, and night. Flexibility to work any of these shifts, any days including holidays, as well as work adjusted hours to meet the security needs of the Museum is required. Must remain on campus for their entire shift including meal periods. This position has a high-level of public contact.

Public Safety Officers are required to wear Museum provided uniforms.

The physical demands described here are representative of those that must be met by an emploee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position requires the ability to lift up to 50 lbs.
• Must be able to stand and walk for long periods of time, climb ladders, and stairs. Occasionally may require working from aerial catwalks and roof tops.
• This position requires one to work outside on occasion…