IT Tele Communications Admin

IT Tele Communications Admin I - Hourly page is loaded## IT Tele Communications Admin I - Hourly locations:
Seattle time type:
Part time posted on:
Posted Todayjob requisition :
JR101618

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services.

Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position:

Sea Mar is a mandatory COVID-19 and flu vaccine organization
** Position Summary
** Telecommunications Administrator responsible for administration of Voice over IP telephone systems and call center configuration, voicemail and related telecommunications applications and video conferencing solutions. To include implementation, support, troubleshooting and documentation. Carry out telecom administration independently and under supervision of senior personnel. Expected to learn the interactions between hardware, operating systems software and network operations and administrative requirements to ensure an efficient, reliable, secure telecom infrastructure.

Work is performed and technical decisions made based on clear processes and procedural guidelines. The scope of the environment is an 80+ site network supporting medical, dental, behavioral health, preventative health clinics, call centers, billing and administration.
** Duties and Responsibilities
** As a mission-driven organization, the core values of, and the services offered at Sea Mar are based on the belief that everyone deserves to be respectfully treated in a way that preserves dignity and enhances self-worth. Sea Mar is an advocate for its clients and aims to achieve industry leading, client centered, culturally aware services.

Sea Mar employees serve as an extension of this mission and demonstrate their commitment to an excellent client experience by:
* Understanding and empathizing with client needs
* Surpassing client expectations
* Demonstrating a high level of integrity
* Exhibiting compassion and commitment
* Advocating for social justice
* Taking pride in individual work as well as that of the team
* Continually learning to stay current with industry standards, best practices and technology

As a Sea Mar employee, the individual in this position commits to adherence to these values to their utmost ability and endeavors to strengthen and embody this mission daily.
** Essential Duties and Responsibilities
*** Configure, install and maintain telecom services and equipment.
* Conduct telecoms service assessments including the monitoring, investigation and reporting of performance.
* Isolate and resolve telecom system problems to facilitate the smooth and trouble-free call center operations and general voice communications throughout the organization.
* Gather information on telecom issues/concerns and communicate timelines for resolution using ticketing system. Evaluate the current telecom system and infrastructure of the company, proactively anticipate future needs, and make recommendations for updates and improvements.
* Keep abreast of the latest technology on VoIP administration to maintain optimum network performance.
* Closely coordinates with vendors/suppliers for all repair and maintenance issues and activities; identify and communicate required changes/customizations to the system; and ensure the conduct of maintenance and repairs on the system.
* Monitor connections by checking on active/connected circuits; ensure trouble free operation of circuits supporting operations (in-bound and out-bound calls).
* Generate/extract call accounting reports for management as requested.
* Oversee the ordering, assignment and release/administration of phones.
* Review monthly connectivity billing from vendors and provide corrections or sign-off for payment.
* Off-hours support on rotating basis with other staff members.
* Plan and execute site implementations, includes non production hours for minimal business disruption
* Inspect sites to determine physical configuration, such as device locations and conduit pathways.
* Implement or perform preventive maintenance, backup, or recovery procedures.
* Install, or coordinate installation of, new or modified hardware, software, or programming modules of telecommunications systems.
* Develop, maintain, or implement telecommunications disaster recovery plans to ensure business continuity.
* Estimate costs for system or component implementation and operation.
* Document procedures for hardware and software installation and use.
* Test and evaluate hardware and software to determine…