Field Services Representative

At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don't back down from hard work- we support one another in pursuit of something bigger. We define the future while leading the present.

And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.

** Team Summary*
* The Field Services team supports and partners with internal and external stakeholders to provide best in class installation and services of our commercial and residential roofing products.  This team supports the entire GAF product line for commercial and residential with additional support for Siplast, GAF Energy and other Standard Industries businesses as needed.  This position is remote, however, they will reside in the territory and generally requires the establishment of, and operation from, an in-home office and it requires travel of 30-60% to various customers, events and offsite meetings.  

The position reports to the Area Director Field Services or Regional Manager Field Services as applicable.

** Job Summary*
* The Field Services Representative performs the day to day services within their assigned region. Responsibilities in this position include performing and completing roof inspections, performing specialized tasks to resolve problems, and providing weekly activity reports within the region. Field work involves Low and Steep Slope roof types. Participate in training and meetings when directed.

Responsible for prioritizing, scheduling and performing warranty, guarantee and complaint inspections within area of assigned responsibility without direct supervision. Field Service Representative will obtain a drone certification within the first 6 months.

** Essential Duties*
* + Completes roof inspections including leak and complaint inspections
- Travels to neighboring areas to complete roof inspections
- Prioritizes open inspection requests to formulate a productive and efficient schedule
- Completes Commercial and Residential roof inspections including start ups, interims, and finals
- Complets leak and complaint inspections as assigned

+ Assists in problem resolution, complaints and provide proper written communication to GAF and GAF owners/customers.

+ Provides technical assistance to internal and external business partners as directed.

+ Completes timely reports for all completed inspections

** Qualifications Required*
* + H.S. Diploma or General Education Degree (GED) equivalent Required

+  5+ years of roofing experience Required

** General Knowledge,

Skills and Abilities

*
* + Strong communication skills, both verbal and written critical for reports. Critical for advancement.

+ Ability to work toward team goals and provide solutions

+ Strong interpersonal and customer relationship management skills

+ Time management skills; ability to  prioritize multiple activities and commitments

+ Ability to lift heavy equipment and materials, ladders, etc

** Technical Knowledge,

Skills and Abilities

*
* + Understand and comply with GAF Safety requirements

+ Possess a strong working knowledge of GAF products and procedures

+ Possess strong computer skills related to GAF software systems as applicable

+ Sound general knowledge of commercial and residential buildings, essential, on-going

+ Knowledge of roofing related products and their installation method, essential, on-going

+ Good attention to detail critical is for inspections

** Physical Demands*
* + Stationary Position - Frequently

+ Move/Traverse - Frequently

+ Stationary Position/Seated - Occasionally

+ Transport/Lifting - Frequently

+ Transport/Carrying - Frequently

+ Exerting Force/Pushing - Frequently

+ Exerting Force/Pulling - Frequently

+ Ascend/Descend - Frequently

+ Balancing - Occasionally

+ Position Self/Stooping - Frequently

+ Position Self/Kneeling - Frequently

+ Position Self/Crouching - Frequently

+ Position Self/Crawling - Frequently

+ Reaching - Frequently

+ Handling - Frequently

+ Grasping - Frequently

+ Feeling - Occasionally

+ Communicate/Talking - Frequently

+ Communicate/Hearing - Frequently

+ Repetitive Motions - Occasionally

+ Coordination - Frequently

+ Climbing - Frequently

** Working Conditions*
* + Extreme cold - Frequently

+ Extreme heat - Frequently

+ Humid - Frequently

+ Wet - Frequently

+ Noise - Frequently

+ Hazards - Frequently

+ Temperature Change - Frequently

** Travel Requirements:
** 30-60%

Base salary and/or rate of pay ranges listed are exclusive of fringe benefits and potential bonuses. Individual compensation offers will be determined based on a variety of factors, including but not limited to geographic location, relevant candidate experience and skill, education, and/or qualifications.

Base Salary Range: $67,500-$86,250

** How We Protect What Matters Most:*
* 1. We offer a wide…