Maintenance Technician- Seattle​/King

We offer an annual bonus opportunity of 5% in addition to the hourly pay and sign on bonus. There are typically no nights/weekends or on-call responsibility. This role also provides a work truck and covers gas mileage.

The Maintenance Technician is an important role with direct contact with our residents, providing a top‑notch customer experience while responding to maintenance needs for the company’s portfolio of single‑family homes. This position is assigned a company vehicle and will travel between homes as assigned, delivering timely and professional service to residents.

• Respond promptly and professionally to maintenance service requests
• Provide excellent customer service to prospective and current residents and promote a quality living experience for all residents
• Perform Pro Care visits periodically throughout resident's lease term to perform preventive maintenance and repairs across multiple trade categories (e.g. HVAC, electrical, plumbing, swimming pool, carpentry, sheetrock, exterior structural, and appliances) in order to reduce future reactive maintenance service requests
• Complete general property condition assessments (“GPCA”) at all property visits and submit alerts to property management for items that require immediate attention
• Understand and review Technician‑specific reports/scorecards to identify opportunities for improvement
• Provide continuing education to residents regarding important maintenance topics, such as resident maintenance responsibilities, resident bill backs, no‑show charges, etc.
• Perform repairs to vacant properties while they are on‑the‑market or during the turn process
• Properly utilize and care for company supplied tools, materials and vehicles
• Perform other duties as assigned

• High School diploma or equivalent
• Minimum one year of previous experience in property management maintenance, other building maintenance or related experience is required

• Excellent customer service and interpersonal skills; ability to relate to others and defuse situations involving angry or difficult people
• Strong organizational and time‑management skills; ability to set, manage and consistently meet goals and deadlines
• Knowledge of federal fair housing laws and any applicable local housing provisions
• Ability to read, write and understand English
• Ability to use a personal computer, iPad, Yardi Work Order module, or other computer tracking systems
• Professional verbal and written communication skills; ability to effectively communicate with a diverse workforce
• Ability to perform basic mathematical functions
• Ability to multi‑task
• Ability to make quick and effective decisions and analyze and resolve problems
• Ability to work in a fast‑paced, ever‑changing environment; must be adaptable and flexible
• Ability to maintain confidentiality
• Ability to drive an automobile

• Current driver’s license and automobile insurance required
• Licenses and/or certification as required by state law
• The following certifications are preferred but not required:
  • OSHA 10
  • EPA Certification, Type I and II
  • HVAC Certification
  • CPO certification (pool)

• Ability to be at work on a regular and consistent basis; overtime may be required for this position.
• Must maintain professional appearance and comply with prescribed uniform and appearance policy
• Must comply with all safety regulations, including the use of back brace, safety goggles and gloves when appropriate
• Must be reachable via phone, except during approved time off
• Must provide basic hand and power tools
• Extensive travel within assigned portfolio required

• Standing, walking, and/or sitting for extended periods of time
• Frequent climbing, reaching, and use of fingers
• Moderate stooping, kneeling, crawling, pushing, pulling, lifting, talking, and hearing
• Sustains substantially recurring movement to fingers, hands, wrists, legs, and feet
• Ability to lift and/or move an excess of 50 pounds or more
• Ability to use standard maintenance equipment
• Ability to operate assigned equipment and vehicles
• Ability to verbally communicate to exchange information

• Indoor and outdoor field environment
• Exposure to atmospheric conditions
• Travel from site to site
• Work and/or walk on various types of surfaces