Field Service Technician II - SEA

Job Description

This position requires daily travel to locations in and around the Seattle, Washington, SEA airport and surrounding area.

• Responsible for meeting daily service repair needs and driving customer satisfaction.
• Installs, repairs and maintains equipment in the field; provides customer training as required.
• Documents all inspections, maintenance, repair work and submits paperwork in a timely basis.
• Orders, installs, and returns parts and manages repair parts cycle time.
• Reviews all logs for open issues and prepares formal reports to customers as necessary.
• Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.
• Ensures that tools and test equipment are properly maintained and calibrated.
• Assesses product/equipment performance based on field support data; recommends modifications or improvements.
• Seeks to provide technical support to customers and other service professionals as required.
• May participate in site surveys, pilot program service activities, attend meetings.
• Possesses basic technical knowledge of the company’s Trace and X‑Ray technologies.
• Maintains clear and concise business communication, both oral and written.
• Establishes and maintains a close relationship with senior level FSEs and Product Managers to support customer needs and stay aware of current technical trends.
• Exercises every available measure to control and minimize costs.
• Travel, overtime and work hours other than Monday‑Friday may be required.
• Complies with and ensures department compliance with company health, safety and environmental policies.
• Complies with all applicable U.S. export control and security regulations.
• Other duties as required.

Education/Training: Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical) or Military Training (electrical, mechanical, electronics). Equivalence achieved through comparative work and life experience of 1‑3 years is acceptable for a related electrical or mechanical field service role. Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.

Experience: Minimum of 1‑3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.

Knowledge/

Skills:

Excellent communication skills with a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times and willing & able to travel at short notice.

Supervises: While supervision is not a primary responsibility, there may be instances where supervision of others on a project basis may be required.

Background: Requires Sensitive Security Information (SSI) access and vetting via the TSA. Applicant must successfully pass a federal background investigation.

• Excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once.
• Excellent customer service skills and the ability to handle stressful situations.
• Self‑motivated, reliable, and accountable individual.
• Excellent telephone skills.
• Must be able to lift/carry 80 lbs.
• Must be able to push/pull 200 lbs.
• Must be able to move/manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and technical advisory documentation.
• Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility.
• Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment.

Work environment is typically considered to be wherever the customer of concern is located. Service will typically be rendered at airports, correctional facilities, courthouses, cruise ships or other locations as required.

Hiring salary range: $75,240 – $101,860 per year. Compensation is determined by education, experience, skills and internal and market data. This role includes a…