Service Technician

Overview

The Field Service Technician is a customer-oriented individual who provides excellent service and customized solutions. This individual repairs batteries, chargers and battery handling equipment in a timely and efficient manner at the customer's site, while also actively seeking opportunities to offer the right products to the customer. You'll have access to a company vehicle and training to make you effective. But you need to bring a working knowledge of standard shop tools, a good understanding of basic electricity/electronics, and the ability to read, analyze and interpret documents.

If you enjoy bringing solutions to the customer and don't mind getting your hands a little dirty, this might be for you!

This position will be based out of our facility located at 3320 W. Valley Hwy N STE# D107, Auburn, WA 98001

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions. The pay rate for this role is $34.00 per hour. In addition, this position will be eligible for a full range medical, dental and vision benefits.

Stryten Energy offers a strong benefit package that includes the following:

• Competitive based salary
• Medical, prescription, dental and vision plans
• Short-term, long term disability and employee life
• 401(k) plan with Company Match
• Paid Time Off
• Paid Holidays

Apply online or text strytenjobs to  to begin your pre-screening process!

To perform this job successfully an individual must be able to perform each duty satisfactorily. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ensure work orders are filled out properly and in a timely manner.
• Convey all information to the proper contact at the customer’s location to ensure customer satisfaction.
• Ensure a clean and safe work area.
• Keep the service vehicle in good working order and stocked correctly, maintained to manufacturer’s specifications.
• Practice safety and good housekeeping at customer site, in shop and in all circumstances when representing Stryten Energy.
• Operate company vehicles in a safe, courteous manner, in all traffic.
• Communicate with Management/Sales on any customer issues.
• Actively promote point of sale items and allied products and services.
• Proper use of company funds and assets in the execution of the job.
• Represent Stryten Energy in a neat and professional manner in accordance with Stryten Energy standards.
• Ability to operate forklift truck, crane, and reach truck on a regular basis.
• Perform service calls at customer locations to repair batteries, chargers and Battery Handling Equipment in a timely manner to meet customer’s expectation.
• Ensure all information is conveyed to proper authority at customer’s location to ensure customer satisfaction.
• Demonstrates proficiency in the troubleshooting and repair of competitor’s equipment.
• Pursues new accounts, qualifies whether services are warranty or billable.
• Recommends and implements improvements in the work process.
• Interfaces with multiple levels of customers/dealers/management to provide assistance and recommend application improvements.
• Additional responsibilities as needed to support the team and company goals.

To perform this job successfully an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education, Experience, Certifications

• High school diploma or equivalent and one (1) to two (2) years of battery industry or related experience.
• Forklift Training Certification or ability to obtain.

Competencies, Skills, Knowledge:

• Usage of standard shop tools. Good understanding of basic electricity/electronics.
• Ability to read, analyze and interpret common technical manuals.
• Excellent communication and customer satisfaction skills.
• Ability to read and interpret documents such as safety rules, operating and…