Field Service Technician

Job Description

As a Field Service Technician, you will represent the company at customer sites, ensuring smart locker equipment is expertly installed, maintained, and operating at its best. The role involves traveling to various locations to install, service, and upgrade smart locker equipment, diagnosing and resolving technical issues, and providing expert customer training and support. You will also act as a trusted advisor, listening to customer needs, offering tailored solutions, and identifying opportunities to enhance their experience.

Clear communication, effective documentation, and efficient management of service tools and inventory are key to success.

• Install, service, or upgrade equipment onsite at customer locations.
• Diagnose and troubleshoot technical issues, providing effective solutions.
• Collaborate with customers to understand requirements and offer technical recommendations.
• Provide training and guidance on product operation and maintenance.
• Perform routine maintenance and manage stock of replacement parts.
• Document technical issues for escalation and evaluate customer needs for additional products or services.

• High School Diploma, GED, or equivalent work experience.
• 1‑2 years of electrical/mechanical installation and repair.
• 1‑2 years of customer service experience with strong communication skills.
• Ability to diagnose, repair equipment, and solve problems independently.
• Strong organizational skills, attention to detail, and adaptability to changing priorities.
• Willingness to travel up to 100% to customer sites, with a valid driver's license and a clean driving record.
• Capability to lift or move 55 lbs, with or without accommodation.
• Knowledge gaps can be filled; continual learning is encouraged.

• Flexible Work:
  Hybrid model blending office and remote work.
• Endless Learning:
  Access to a global 24/7 online learning platform.
• Inclusive Community:
  Participation in Empowered Communities and philanthropy programs.
• Comprehensive Rewards:
  Competitive total rewards covering wellness, work/life balance, and a generous referral scheme.
• Mental Health Support:
  Complimentary employee assistance program.

Quadient is an Equal Employment Opportunity Employer. We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.