Field Service Representative - Controls

Overview

ATS’ Global Services team is a dynamic, change-leading team that drives the delivery of value-driven Services to our customers worldwide. Services is a growing component of the overall delivery of value to ATS’ customers globally and offers an opportunity for an opportunistic individual to create a well-defined offer structure of high-value service solutions to drive ongoing value. ATS Automation Global Services is seeking an ambitious Field Service Representative who enjoys traveling, new experiences, and learning opportunities.

This role is incredibly important, providing value added services to our customers through the delivery of onsite/remote technical support.

• Program and develop control systems using PLC’s (Rockwell), PC’s (Ignition, etc), servo drives, robots (Fanuc Epson), and other specialized controllers specific to customer requirements utilizing ATS programming structure.
• Troubleshoot controls and electrical equipment at the customer’s facility; execute the necessary adjustments to bring equipment up to running status.
• Make programming changes online for retrofitting or upgrading equipment.
• Report and correct abnormal equipment conditions and inaccurate actions by customer staff.
• Ensure alignment of customer objectives with on-site work plan.
• Review/suggest additional tools or equipment to better operate or maintain customer equipment.
• Make recommendations to repair/replace only items that require repair/replacement.
• When assigned as a project lead, lead on-site team and communicate with customer and ATS Project Manager.
• Operate machinery to demonstrate equipment operation and analyze malfunctions.
• Supervise operators and maintenance workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
• Consult with engineering personnel to resolve uncommon problems in system operation and maintenance.
• Troubleshoot & adjust mechanical/electrical/controls equipment.
• Coordinate third party vendors and assist to resolve technical issues.