Field Service Technician

job title: field service technician - permanent

department: optimera marine

location: seattle, wa

employment type: full-time, non-exempt

reports to: marine field service manager (fsm)

optimera is a fast-paced company expanding to support commercial vessels and their crews who brave the harsh waters of the pacific northwest. Many of our customers are bound for the demanding environment of alaska, and supporting these operations requires a team willing to put in hard work, engage with their community, and take pride in the results of their combined efforts.

We thrive on each other’s passions and hard work ethic, and continue to surround ourselves with those who can support this team through collegiality and discourse. The optimal candidate will be unafraid to speak their mind, ready to challenge the status quo, and always looking for ways to improve the current “best practices”. As the world of technology continually adapts, so must we.

the field service technician (fst) is responsible for providing technical field service to regional maritime customers in a challenging yet rewarding environment, supporting our mission to “optimize technology for a new era, making things better for the next generation.” the fst will work consistently and diligently with internal and external stakeholders to install, repair, and maintain a variety of electronics systems.

• answer the call to repair, install, and maintain a variety of electronics systems, including navigation, communications, safety, and fisheries-specific systems.
• integrate systems across a spectrum of manufacturers and technologies.
• will often be the tip of the spear in customer interactions, consistently addressing customer needs, and communicating investigative findings to relevant stakeholders to determine the logical next step.
• comply with safety regulations, maritime industry standards, and company policies.
• collaborate with all stakeholders to iteratively improve outdated service models.
• work with the technical service manager to leverage and support alternate optimera capabilities where appropriate.
• support other action programs guided by opimera’s strategic roadmap.

• the first key to success is an unwavering commitment to personal growth.
• 2 years’ experience performing technical field service, preferably in maritime or industrial environments.
• excellent problem-solving, organizational, critical-thinking, and analytical skills.
• exceptional communication and interpersonal skills, capable of engaging technical staff, vendors, customers, and other stakeholders.
• customer-focused mindset with a drive for results and continuous improvement.
• safety-conscious and well-versed in electrical safety requirements.
• ability to work under pressure in dynamic, high-stakes environments.
• preferred qualifications:
  • degree or certificate in electronics technology, or advanced technical training(s) from previous experience (i.e., u.s. Armed forces veteran, manufacturer/factory certifications).
  • strong technical understanding of marine electronics, communications, and navigation systems.
  • federal communications commission (fcc) gmdss maintainer’s license

• this role combines office-based responsibilities with consistent regional travel to customer vessels and job sites. Travel expenses and per diem are covered in accordance with company travel policies.
• work will routinely involve conducting field service efforts in challenging maritime environments. You may start in an oily bilge of a fishing vessel and end the day on top of a mast with snow blowing up your nose. You will end up in a shipyard with needle guns blazing on the deck above you as you try to wire a system.
  
  You may occasionally crawl through cramped spaces packed full of years of built‑up wiring as you trace out a signal cable. You may spend hours poring through manuals trying to resolve a tricky problem. Every day will be a new and unique challenge in front of you, where your efforts enable vessels of all shapes and sizes to stay mission‑ready and safe to operate in very unforgiving conditions.
  
  Sometimes, addressing those needs will…