Field Service Technician II

Position Overview

Come join us at the leading edge of clean diesel technology! Northern Lights Power & Energy is the West Coast distributor for MAN and Nanni high-performance diesel engines.

The Field Service Technician II is responsible for diagnosing, servicing, maintaining, and repairing customer-owned diesel engines and related equipment in the field. This includes troubleshooting, maintenance, overhaul, cleaning, inspection, repair, and assembly of components and systems in pleasure and commercial marine environments.

This position requires demonstrated mechanical and electrical skills, the ability to perform field-service assignments with limited supervision, and a commitment to providing safe, professional, and high-quality customer service.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

• Perform maintenance, troubleshooting, diagnosis, and repair of mechanical, electrical, and diesel engine systems on customer equipment.
• Conduct inspections and diagnostic testing to identify worn, damaged, or malfunctioning components and determine appropriate repairs.
• Diagnose and correct diesel engine deficiencies by removing, repairing, adjusting, overhauling, assembling, disassembling, and replacing assemblies, subassemblies, components, and parts.
• Diagnose and repair related systems, including power and drivetrain, electrical, fuel, cooling, air-conditioning, and emissions systems, as applicable.
• Perform assigned field-service work with limited supervision and seek technical assistance when appropriate for highly complex repairs or unfamiliar conditions.
• Complete accurate and timely service reports, work orders, labor-hour records, parts documentation, and other required service documentation.
• Identify and obtain or request parts and materials necessary to complete assigned repairs.
• Communicate professionally with customers regarding service needs, repairs, equipment conditions, and other service-related matters.
• Provide technical assistance to less-experienced technicians when requested.
• Travel to customer locations and job sites as required, including travel on short notice when business needs require.
• Operate Company vehicles as necessary to travel to customer locations and perform field-service responsibilities.
• Maintain a regular and reliable work schedule.
• Follow all Company safety procedures and applicable customer and job-site safety requirements.
• Maintain Company and customer equipment, tools, and work areas in a safe and professional manner.
• Perform other duties as assigned.

• Demonstrated mechanical, electrical, troubleshooting, and diagnostic skills.
• Working knowledge of diesel engines and related mechanical and electrical systems.
• Ability to diagnose and complete routine to moderately complex diesel engine repairs with limited supervision.
• Ability to read and understand technical manuals, service documentation, standard operating procedures, schematics, product information, and safety and warning labels.
• Strong written and verbal communication skills.
• Basic computer skills and the ability to use electronic service, diagnostic, and documentation systems.
• Strong organizational and time-management skills.
• Ability to exercise sound judgment in field-service environments.
• Strong commitment to workplace, equipment, and customer safety.
• Ability to interact professionally with customers, including handling difficult or time-sensitive service situations.
• Ability to work effectively in a fast-paced environment and manage changing priorities.
• Ability and willingness to travel as required, including on short notice.
• Must possess and maintain a…