Department Scheduler - Linguistic Services

Overview

Take on a key role at the heart of our operations by managing daily scheduling activities using a multi-line phone system and a computerized database. In this position, you will respond to Swedish Medical Center requests for interpreters, screen incoming requests for service eligibility, review daily unassigned requests, and assign them to the appropriate service providers. You’ll also help identify service gaps and offer customers clear guidance on the structure and service levels of Linguistic Services, including how to request or cancel interpreter services.

• Manage daily scheduling activities using a multi-line phone system and a computerized database.
• Respond to Swedish Medical Center requests for interpreters and screen requests for service eligibility.
• Review daily unassigned requests and assign them to the appropriate service providers.
• Identify service gaps and provide customers with clear guidance on Linguistic Services structure, service levels, and how to request or cancel interpreter services.
• Contribute to system improvements by providing feedback on software parameters and periodically evaluating the efficiency and effectiveness of assignment processes, procedures, and guidelines.
• Recommend improvements to computerized and manual systems to enhance overall performance.

• 2 years of experience as a scheduler/dispatcher or equivalent experience
• Demonstrated experience working with diverse cultural and socio-economic backgrounds with sensitivity to cultural differences and concerns

• Associate's Degree in Social services, business, or related field
• Experience in a social service or medical environment; preferably related to providing interpreter services to the public or working with limited English-speaking populations
• Experience with contracts

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected.

Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The minimum and maximum wage rates are posted for this position. The successful candidate's placement on the wage range will be determined based on relevant experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and more. Learn more s/benefits.

Applicants in the Unincorporated…