Program Coordinator - HOST

Description

Days Off: Saturday, Sunday

Shift: Office Day (9:00am - 5:00pm)

Insurance Benefits: Medical (no premiums/payroll deductions for employee coverage), Dental, Life, Long-term Disability

Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness.

As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe, and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness.

The Program Coordinator for HOST is part of a multi-disciplinary team serving adults experiencing homelessness, severe and persistent mental illness, and co-occurring disorders. The team prioritizes services to those who are highly vulnerable, lack service connections or other support, and are unwilling or unable to engage in traditional service models. The team provides outreach, engagement, critical survival, and ongoing services to caseloads throughout Seattle with the ultimate goal of addressing acute mental and physical health needs, increasing stability, obtaining housing, and transitioning to long-term services.

As part of the HOST Leadership team this position supports, develops and leads the efforts of the HOST team and requires a high degree of coordination, critical thinking and collaboration with other DESC programs as well as outside agencies to assure successful transition of individuals to ongoing care and program success.

• Support and assist staff in the field and onsite in the Downtown Behavioral Health Clinic to coordinate services, troubleshoot issues, and facilitate changes through prompt and clear communication and expectations.
• Develop, initiate, create, update, and maintain various tracking sheets, resource lists, information manuals, schedules, blank charts that will aim to assist the HOST Leadership with day-to-day operations.
• Work in coordination with the Senior Program Manager and Project Manager to provide oversight of program evaluation related to contract changes, workflow protocols, and service delivery. Identify additional support, resources, and information needed to support staff.
• Identify workflows that need to be developed or created in order to support executing Program deliverables.
• Support facilitating and transitioning new referrals to HOST CM team in collaboration with the supervisors and Referrals Coordinator. This includes screening appropriateness of referrals, assisting with referral and client discharge coordination, collaborating with supervisors in assigning referrals, and rendering appropriate customer service throughout this process.
• Interface with external agencies as needed (e.g., file missing persons reports with SPD, and coordinate with pharmacies, ITA court, etc.)
• Interface with internal teams at DESC and external organizations to coordinate, develop systems and processes and discuss related efforts and goals.
• Build relationships in the community, provide trainings on the HOST program, and positively represent DESC and HOST in the community.

• Be familiar with individual clients, their histories, needs and treatment plans in order to respond promptly and appropriately to requests for information from staff, clients, and outside sources.
• Work with, support the team with problem-solving, and provide crisis services to clients who call or present at the clinic as needed.
• Intervene, assess, and report any clinical behaviors/information as relevant.
• Attend each team meeting and participate fully as a member of the team, take notes and send follow-up emails with pertinent information.
• Assist in creating and monitoring completeness of client charts, perform mock audits of charts on an ongoing basis, and assist in preparation for various audits.
• Assist case managers in collecting the needed housing paperwork, provide housing assessments to clients, and advocate for the most vulnerable clients to obtain appropriate housing for their level of need.
• Attend meetings relevant to HOST work including but not limited to representing HOST at LEAD meetings, Human Services Division (HSD) huddles, and others.
• Facilitate the coordination of referrals/transfers/exits of clients internal and external to HOST as well to other long-term care services.
• As needed, perform clinical services and document in Electronic…