Case Manager - William Booth Center

Overview

Location: William Booth Center (811 Maynard Ave S, Seattle, WA 98134)

Schedule: Monday-Friday, 8:00am-4:30pm

Pay: $31.64/hour

Status: Regular Full-Time/Non-Exempt

Eligibility for Interviews: Applicants must be available for in-person interviews in Seattle, WA.

The Case Manager for the Bills Bed/Unified Care Team program will provide trauma-informed care, case management, and general and intensive social services for persons self-identifying as male—often with co-occurring disorders—who are experiencing homelessness. Responsibilities include all or part of a comprehensive housing readiness assessment (HRA), individualized service plans (ISP), and service-intensive case management intended to assist the individual towards self-sufficiency. The UCT program engages clients using strength-based, client-centered methodologies to establish an alliance that ensures the client is respected, motivated, and supported to reach goals identified by the client and the case manager.

• Provide comprehensive case management that includes screening and assessing clients; creating, implementing, and monitoring individual service plans; crisis intervention; and connecting clients to health, mental health, employment, housing, and other community resources.
• Provide case management for clients with varying degrees of vocational, social, cultural, and/or medical impairments hindering economic independence in a goal-directed, task-centered, and time-limited manner.
• Provide information regarding services and provide transportation as needed to people seeking services.
• Continually monitor and evaluate each client’s progression through their case management plan and develop corrected action revisions to the plan as needed.
• Assist clients with applications for Social Security or any state assistance.
• Foster a professional and welcoming environment in all interactions with clients, guests, vendors, and colleagues, regardless of differing identities, backgrounds, beliefs, and choices.
• Participate in training as assigned and coordinate in-house training for staff.
• Develop and maintain team effort by modeling appropriate team behavior and utilizing opportunities to promote team building.
• Serve as a mentor to fellow staff members, including the Case Manager’s Assistants (CMA).
• Consult on client cases as needed, provide support for complex cases, and report pertinent information to the Program Manager.
• Participate in staff and case management meetings by providing case summaries and client status information.
• Adhere to strict boundaries and professional ethics in the care of others.
• Monitor adherence to program rights, responsibilities, and policies.
• Co-facilitate monthly house meetings with the Program Manager and the other case managers.
• Cover shifts if necessary with the Program Manager.
• Assist with scheduling and performing the periodic review of case files, case notes, and other pertinent information for quality assurance, and compliance with funding contract requirements.
• Assist the Program Manager in the tracking and assigning of clients to case managers.
• Assist the Program Manager with the development of case management standards, guidelines, and paperwork to assure high-quality care management to program participants.
• Assist with developing an after-care Housing Stability Plan and identifying the steps required to accomplish goals to move the person from homelessness to self-sufficiency. Successfully exit clients from the program using progressive engagement strategies.
• Maintain weekly contact with caseload for the first thirty dates of program participation.
• Keep accurate and timely case management and staffing notes, as well as organized and confidential records. Input client case records in Well Sky, HMIS, or other database systems. Ensure that case records, social services systems (Well Sky and HMIS) and other required forms and reports are maintained in the prescribed format.
• Complete required trainings:
  The Salvation Army driving training, The Salvation Army’s Protecting the Mission training, HIPAA Compliance training, Clarity (HMIS) and Well Sky database training.

• Bachelor’s degree in social…