Emergency Services Support Staff; Overnight Crisis Response

Emergency Services Support Staff (Overnight Crisis Response)

Part Time Seattle, WA, US

30+ days ago Requisition

REST exists to expand pathways to freedom, safety and hope in order to end sex trafficking. REST offers programs that are centered on the strengths, needs, and individual choices of each survivor we serve. We offer a continuum of care that includes outreach, a 24/7 hotline, community advocates, emergency shelter, and housing services. We are inspired by our faith as a Christian organization, are dedicated to serving people of all faith backgrounds, and do not require faith engagement.

Our culture is influenced by our values of belonging, honor, trustworthiness, and tenacity.

All applicants for positions at REST are considered for employment without attention to race, color, sexual orientation, national origin, veteran status or disability status. This position is open to cisgender and transgender females as the primary work location is for women only. As a Christian organization, this position works in harmony with the organization’s statement of faith and supports the spiritual health of the organization.

The Emergency Services Support Staff (Overnight Crisis Response) is a member of REST’s Emergency Services team and reports directly to the Crisis Support Supervisor. This position provides overnight coverage within the Emergency Receiving Center (ERC), supports the 24/7 hotline, and responds to emergent safety needs of adult women who have experienced sex trafficking or involvement in the sex trade.

This role serves as an on‑call overnight crisis responder for survivors fleeing harmful or life‑threatening situations. Responsibilities include answering and triaging hotline calls, conducting immediate safety planning, coordinating emergency shelter placements, and facilitating intake into crisis and safety beds. Staff must demonstrate advanced risk assessment skills, sound judgment, and the ability to respond calmly in high-pressure situations.

All Emergency Services team members work cohesively under the leadership of the Crisis Support Supervisor to ensure 24-hour continuity of care, uphold safety protocols, and provide trauma-informed, survivor-centered services within REST’s continuum of care.

Services and

Skills:

The Emergency Services Support Staff (Overnight Crisis Response) demonstrates thorough crisis intervention and hotline response skills, including de‑escalation, safety planning, emotional regulation support, and strengths-based engagement. Provides a high-quality, trauma-informed experience for shelter guests and hotline callers by responding calmly, assessing risk appropriately, and addressing immediate needs with clarity and care.

Empathy and Compassion:
The Emergency Services Support Staff (Overnight Crisis Response) exhibits patience, active listening, and genuine concern for the well‑being of guests and callers. Engages survivors from a place of dignity, respect, and non-judgment while maintaining professional boundaries.

Cultural Competence:
The Emergency Services Support Staff (Overnight Crisis Response) practices cultural humility and demonstrates awareness of diverse identities, backgrounds, and lived experiences. Provides culturally responsive, inclusive care that affirms guests’ strengths, culture, and self‑identified goals.

Collaboration and Communication

Skills:

The Emergency Services Support Staff (Overnight Crisis Response) communicates clearly and professionally in both verbal and written formats. Collaborates effectively with ERC team members, supervisors, healthcare providers, outreach partners, and community stakeholders to ensure coordinated and comprehensive care.

Culture Carrier:
The Emergency Services Support Staff (Overnight Crisis Response) is a “culture carrier,” meaning that the support staff models our values, and ensures that their work and conduct reflects our values of Belonging, Trustworthiness, Tenacity, and Honor. Support staff also work in harmony with the REST statement of faith and nurture the spiritual health of the team.

Problem‑Solving

Skills:

The Emergency Services Support Staff (Overnight Crisis…