PEER ADVOCATE

Description

SIHB Core Competencies

Core Competencies are foundational commitments and skills that all SIHB staff are expected to develop. These competencies define common measures for performance that are applied to every role in the organization.

• Commitment to Indigenous and Organizational Values:
  Everything we do at SIHB is centered on Traditional Indian Medicine. It is our responsibility to maintain cultural integrity in all that we do.
• Accountability:
  All employees of SIHB effectively manage their own work and the work of their teams. We take ownership of our actions and decisions. We all strive to deliver the highest quality work and care, while respecting our teammates and relatives.
• Collaboration:
  
  SIHB is a team-oriented organization. As team members, we share the responsibility of working toward a common purpose. We collaborate with our colleagues across the organization to deliver the highest quality of care and results in alignment with our mission, vision, values, and Theory of Change.
• Communication:
  We practice effective and clear communication with staff, relatives, teams, and community. We demonstrate empathy among each other and with those we serve, and transparency in our decision making.
• Customer Service Orientation:
  All employees of SIHB recognize the needs of the diverse community we serve. We put the needs of our relatives first by delivering the highest quality, professional, responsive, and innovative care. Our relatives come first and deserve the best.

Position Summary: The Peer Advocate is a part of the Elders Program Team, who is responsible for serving our Elder Relatives at the Seattle Indian Health Board. The Elder Program serves our American Indian/Alaska Native and First Nations Elders, aged 55 and older. The program provides a place for our Elders to meet, have 2 meals a day, socialize, and stay connected to their community.

Responsibilities include supporting the day-to-day operations of the Elders Program, assisting with insurance enrollment and application, and connecting Elder Relatives to King County Social Services while providing exceptional customer service.

Organizational Responsibilities

• Hold Indigenous values and practices with respect and integrity.
• Hold yourself accountable to the highest standard by being resourceful, innovative, creative, and solutions-oriented.
• Actively participate in organizational activities with the understanding that success is achieved through teamwork.
• Recognize that communication is central to the organization's success and actively champion your words and actions to maintain respect for others, encourage constructive feedback, be open to share laughter and acknowledge differences in skills and opinions, all while keeping others' best intentions in mind.
• At SIHB, we refer to our customers as Relatives. Our Relatives come first and deserve the best. Serve the needs of our Relatives first by delivering the highest quality, professional, responsive, and innovative care.

Duties & Responsibilities:

• Duties will all be towards the day-to-day operation of the Elders Program, and may include any of the following:
• Help with the opening and closing of the Program daily.
• Support daily program upkeep: refilling coffee, serving breakfast and lunch, clearing trash from tables, and assisting Elder Relatives with requests.
• Lead bi-weekly bingo.
• Assess and identify financial/insurance coverage with Elder Relatives, specifically for Medicare and Medicaid.
• Collaborate with Care Coordinators to assist relatives in obtaining medical care and scheduling appointments.
• Provide resources and refer Elder Relatives to King County Social Services as needed.
• Knowledge of medical center practices and procedures; familiarity with medical terminology and insurance coding.
• Computer skills and software aptitude.
• Provide excellent customer service.
• Engage with community partners, attend site visits and Elders outings, and staff Elders events.
• Other job-related duties as assigned.

Requirements

Requirements:

• 1+ year(s) of case management/social service work.
• 1+ year(s) of customer service experience.
• EPIC experience highly desirable.
• Strong organizational, time management and interpersonal skills.
• Experience working in American Indian/Alaska Native communities, preferably with Elders in that community.
• Ability to multi-task comfortably while working with a high degree of professionalism.
• Exceptional interpersonal skills with the ability to develop relationships with Relatives and provide them with a positive experience.
• Proficiency in Microsoft Suite Programs
• Ability to demonstrate strong written, verbal and interpersonal communication skills with varying levels of internal and external agencies.
• Ability to work independently and on a team with a professional demeanor.
• Functions well in stressful situations with the ability to de-escalate.
• Adaptable to implemented changes and able to follow processes and procedures.

Preferred:

• 2+ years using EPIC

Qualifications:

Candidates must be able to complete an acceptable…