Service Coordinator - Night Shift

Description

Days Off:
Monday, Tuesday

Shift: Night (11:30pm - 8am)

Shift Differential: $1.00 per hour

Insurance Benefits:
Medical (no premiums/payroll deductions for employee coverage), Dental, Life, Long-term Disability

Other Benefits:
Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

Union Representation:
This position is a part of a union and is represented by SEIU Healthcare 1199NW.

About DESC:

Recognized nationally as an innovator and leader in developing solutions to homelessness, DESC is a social services organization, supportive housing operator, and licensed behavioral health treatment provider focused on meeting the needs of people experiencing long-term homelessness and living with complex behavioral health and other medical conditions. Approximately 3,000 people are actively receiving services from DESC at any given point in time.

Our vision is a community where all people are shown compassion, treated with dignity, and everyone has a safe, stable, and affordable place to call home.

DESC operates five shelter/emergency housing programs,19 permanent supportive housing facilities with over 1,750 units, several hundred additional scattered site apartments, and a range of behavioral health services including outpatient mental health and substance use disorder treatment, residential crisis stabilization, street outreach, mobile crisis response, and treatment for opioid use disorder.

JOB DEFINITION:

We are looking for energized and passionate Service Coordinators to manage basic day-to-day operations at DESC's Mary Pilgrim Inn. Service Coordinators are tasked delivering these critical survival services as part of a large team, all of whom are committed to serving our most vulnerable citizens.

MAJOR

DUTIES AND RESPONSIBILITIES:

* Maintain order and communicate/enforce agency rules and policies.

* Intervene in client crises (medical, mental health, interpersonal).

* Initiate and maintain appropriate social interactions with clients.

* Monitor dorms, bathrooms and dayrooms to maintain safety and security of clients and premises.

* Consult with other staff and/or outside agencies as needed regarding client issues and needs.

* Provide information on social/health services and procedures (in-agency and outside agency) to clients.

* Refer clients needing more extensive services to specialized program staff or to outside services, when appropriate.

* Screen referrals from other agencies.

* Work with and support community volunteers who volunteer during shift.

* Actively participate in staff meetings and in-service trainings.

* Assist with the preparation, organization, serving and cleanup of food service scheduled during shift.

* Maintain order and cleanliness of work area.

* Recruit and supervise client volunteers for regular volunteer tasks.

* Work scheduled hours at shelter stations and/or milieu coverage and perform all duties of those areas.

* Monitor and ensure the return of all towels, blankets and other DESC property issued to clients.

* Register clients and document services provided during shift hours, in accordance with established procedures.

* Monitor day rest clients.

* Assist with transition from nighttime shelter to day program activities, such as morning cleanup.

* Observe client behaviors in the area surrounding the shelter, and intervene when necessary to discourage loitering, fighting, use or sale of drugs and alcohol, and other uncivil or illegal behaviors.

* Provide assistance to homeless people and others who are experiencing crises caused by mental illness and/or excessive drug/alcohol consumption.

* Provide information about and referral to other services available in the community to homeless people and others in need.

* Other duties as assigned.

Requirements

MINIMUM QUALIFICATIONS:

* Basic understanding of homelessness and various characteristics of homeless adult populations.

* Ability to communicate and work effectively with staff from various backgrounds and disciplines.

* Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behavior.

* Subscribe to philosophy of cooperation…