AAS - Case Manager ; Punjabi Speaking

AAS – Case Manager I (Punjabi Speaking)

Asian Counseling and Referral Service (ACRS) is a social justice organization that promotes the health and well‑being of Asians, Pacific Islanders, and other underserved communities by providing and advocating for responsive community‑based services.
Mission:
Promote health and well‑being of Asians and Native Hawaiian/Pacific Islanders through culturally competent services.
Vision:
Hope, Opportunity, and Voice for All.

• Develop and implement person‑centered, holistic care plans including comprehensive in‑home functional assessments.
• Coordinate community resources, manage referrals, and ensure services meet client needs.
• Authorize services and manage Medicaid–funded services through Provider One.
• Advocate for clients in areas such as citizenship, housing, food assistance, financial assistance, legal advocacy, and translation/interpretation.
• Facilitate transitions to nursing homes, assisted living facilities, and adult family homes, coordinating placement and continuity of care.
• Act as a mandatory Adult Protective Services reporter, completing timely reports of suicidal ideation or other mental/behavioral issues.
• Assist clients with home modifications, provide short‑term crisis intervention, and determine appropriate care settings.
• Maintain timely documentation, participate in quality assurance, contract compliance, and program performance initiatives.
• Attend agency, program, and team meetings, consultations, and trainings.

• Education and Experience
  • Master’s degree in social work, behavioral or health sciences with bilingual or bicultural skills.
  • Bachelor’s degree in related field with bilingual or bicultural skills.
  • Associate of Arts/Science with at least one year of paid on‑the‑job social services and bilingual or bicultural skills.
  • High school diploma with at least three years of paid on‑the‑job social services and bilingual or bicultural skills.
  • Completion of a Case Manager training program, including State‑sponsored CORE Training, is beneficial.
• Cultural Humility
  • Effective communication with individuals from diverse backgrounds.
  • Provide respectful quality care responsive to cultural beliefs and practices.
  • Fluency in an Asian and Native Hawaiian/Pacific Islander language preferred; multilingual skills highly valued.
• Knowledge and Skills
  • Proficient customer service skills with empathy, compassion, and patience.
  • Strong time‑management, problem‑solving, and critical thinking.
  • Conflict resolution skills to mediate between clients and caregivers.
  • Knowledge of aging processes, community service delivery systems, and Title XIX Case Management programs.
  • Understanding of common adult illnesses and their impact on daily tasks.
  • Sound judgment regarding safe environments during client assessments.
• Technical Skills
  • Competency in Microsoft Office (Word, Excel, Outlook), Teams, Zoom, and web‑based applications.
  • Efficient internet research skills.
• Additional Requirements
  • Reliable transportation and valid driver’s license; vehicle insurance must be current if using a personal or agency vehicle.
  • Compliance with all ACRS policies as outlined in the Employee Handbook.

• Pay range: $58,900–$63,700 annually (commensurate with experience).
• Health benefits:
  
  100% employer coverage of HMO/Virtual Plus medical benefits; additional plans covered 75%–85%.
• Vision insurance at minimal cost.
• Life, AD&D, and long‑term disability insurance fully covered by employer.
• Employer‑paid ORCA card and van‑pool program; free on‑site parking.
• Paid time off:
  • Vacation: 8 hours/month (starting day 1, usable after 6 months).
  • Sick leave: 6 hours/month (usable as accrued).
  • Wellness leave: 32 hours/year, usable upon hire (prorated by hiring month).
• 13 paid holidays annually.
• IT equipment provided; telecommuting reimbursement available.
• 403(b) retirement savings plan eligibility.
• Simplified employee pension after 2 years.
• Employee Assistance Program.

The role involves regular mobility within the office and home visits; may involve sitting for extended periods, handling objects, and occasional lifting up to 20 pounds. Visual acuity and moderate noise levels are required. Hybrid work: approximately 60% onsite (home visits) and 40% remote. Noise level in the work environment is moderate.

Asian Counseling and Referral Service – Main Office.

Asian Counseling and Referral Service is an equal‑opportunity employer. ACRS provides auxiliary aids and services to individuals with disabilities and supports applicants who require accommodations. Waiver:
Washington Relay Service 711. ACRS is a Tobacco‑Free Campus and complies with ADA requirements. Contact recruiting for accommodations.