Program Coordinator

Compass Housing Alliance is the housing, essential services, and emergency shelter division of Lutheran Community Services Northwest (LCSNW). Compass is guided by the belief that "Everyone Deserves a Home". We envision a world in which every person lives in a safe, caring community. In this role, you will be employed by Lutheran Community Services Northwest, but work in the Compass division, supporting a 105-year legacy of housing, shelter, and caring in the Puget Sound region.
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WHAT WE WILL DO FOR YOU:
As an employer of choice, we're deeply committed to supporting our employees, because when you're empowered, our mission thrives. We provide resources, tools, and care that allow you to focus on what matters most: delivering Health, Justice, and Hope to the communities we serve. We're proud to offer a comprehensive benefits package designed to support your well-being, growth, and peace of mind

A 37.5 per hour work week to ensure work/life balance
Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
Employer-paid short- and long-term disability insurance
Life insurance coverage at no cost to you
Up to 2 weeks of vacation in your first year (based on hours worked)
Up to 2 weeks of sick leave (based on hours worked)
12 paid agency recognized holidays
2 floating holidays to use your way
403(b) retirement plan with employer matching (eligibility applies)
Access to our Employee Assistance Program (EAP) for you and your family
Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status

HOW YOU WILL MAKE AN IMPACT:
Since 1999, Cascade Women's Program has provided a safe place to live and access to vital resources for female-identifying individuals experiencing homelessness in Seattle. The program provides 32 units of permanent supportive housing, along with case management and support from a skilled, compassionate staff.
The Program Coordinator provides oversight and coordinates programming for the assigned supportive housing program. Programing will directly address guest barriers and enable a smooth transition from homelessness into the next step housing. They work with the Program Manager to facilitate development and expansion of services and facility management through engaging with the community and building networks. Time is divided between leading shift coverage, supervising direct service staff, administrative tasks, schedule management, HMIS management and case management support.

All responsibilities are conducted in a manner consistent with the spirit of the Compass mission and its philosophy of care.
Program Coordination

Coordinate daily operations of program.
Liaise and communicate with partnered support services such as local food bank, OSL, CEA, Shelter providers and others.
Liaise with local community service providers, City staff and King County staff and programs in facilitation of participant referrals.
Prepare timely and accurate monthly, quarterly, and annual statistics as required by funders and the agency.
Know and understand the contracts and ensure compliance with contracts is being met.
Provide supportive crisis counseling and case management support to program participants as needed.
With Program Manager, assure the maintenance of all necessary logs, records, reports, and statistics.
Participate in ongoing training and program development.
Train and ensure the enforcement of program policies and agency rules.
Work in conjunction with other Compass programs to support the agency's mission.

Staffing

Hire, train, and supervise Shift Supervisors and the day shift Program Assistants, both regular and relief, to ensure effective delivery of trauma-informed services.
Develop schedule and ensure shift coverage.
Provide leadership support to all program staff.
Serve as the first point of contact for staff call outs and no shows, which may require finding relief coverage or covering the shift yourself.
Manage staff scheduling and ensure adequate coverage to provide service delivery.

Participation in Service Delivery

In support of the program, work with Program Manager and the Housing Services Directors to help facilitate program improvements and developments including staffing decisions, and auxiliary services.
Build and maintain a network of community providers and services to address guest needs, serving as liaison with referring agencies.
Provide and model de-escalation and crisis intervention, developing a supportive milieu. Function as a model for front-line staff.
Perform daily activities as needed to keep the program running smoothly.

Leadership

Recognize the value that different perspectives bring to the organization.
Maintain a favorable working relationship with all other agency employees to foster and promote a cooperative and harmonious working climate.
Project a favorable image of the organization to promote its aims and objectives and foster and enhance public recognition and acceptance of…