AAS - Case Manager ; Vietnamese speaking

Seattle, WA, USA

Asian Counseling & Referral Service (ACRS) has been working toward social justice and offering a broad array of behavioral health programs, human services and civic engagement activities for Asians, Pacific Islanders, and other underserved communities in King County and beyond.

Mission: ACRS is a social justice organization that promotes the health and well‑being of Asians and Native Hawaiian/Pacific Islanders (A&NH/PIs) and other communities by providing and advocating for responsive community‑based services.

Vision: Hope, Opportunity, and Voice for All

Values:

• We are rooted in our Social Justice history and practice and advocate for and with those who are farthest from hope and opportunity.
• Our actions are Client-/Community Centered.
• Compassion is at the heart of our work and approach.

Position: Vietnamese speaking Case Manager I (full‑time)

Department: Aging and Adult Services

Key Responsibilities:

• Work with clients to develop and implement a person‑centered, holistic, and community‑based care plan.
• Conduct comprehensive in‑home functional assessments and re‑assessments, verifying diagnosis, skin condition, medications, treatments, psych/social information with health care providers as needed.
• Develop, implement, monitor, and modify a written, personalized care plan in collaboration with client/family, health care providers, and other community resources.
• Identify client needs and actively facilitate access and linkages to community resources, managing follow‑up referrals to ensure services meet client needs.
• Authorize services and client’s choice of qualified provider based on the established care plan; travel to and from home visits and make telephone contacts to ensure proper implementation.
• Authorize or re‑authorize payment for client‑approved Medicaid‑funded services and manage service changes or terminations.
• Advocate for clients in areas such as citizenship, family issues, funeral services, housing, food assistance, medical resources, financial assistance, legal advocacy, personal care services, translation/interpretation.
• Facilitate client transitions to various care settings, including Nursing Homes, Assisted Living facilities, and Adult Family Homes, coordinating with agencies to ensure appropriate placement and continuity of care.
• Act as a mandatory Adult Protective Services (APS) reporter and complete timely reporting of observed or reported suicidal ideation or other mental/behavioral issues.
• Assist clients and families with home modifications, provide short‑term crisis intervention, and transfer cases to appropriate residential care settings.
• Complete documentation within established time frames, participate in quality assurance and process improvement initiatives, and meet program performance and productivity standards.
• Attend and participate in all agency, program, and team meetings, consultations, and in‑service trainings.

Qualifications:

• Education and Experience:
  • Master’s degree (social work, behavioral or health sciences preferred) with bilingual or bicultural skills.
  • Bachelor’s degree (social work, behavioral or health sciences preferred) with bilingual or bicultural skills.
  • Associate of Arts/Associate of Science with one (1) year of paid on‑the‑job social services, behavioral or health sciences preferred, and bilingual or bicultural skills.
  • High School Diploma and three (3) years of paid on‑the‑job social service, behavioral or health sciences experience and bilingual or bicultural skills.
  • Completion of Case Manager training program including State‑sponsored CORE Training is beneficial.
• Cultural Humility:
  • Demonstrates respect and sensitivity when serving individuals from diverse cultural, racial, linguistic, and socioeconomic backgrounds.
  • Delivers care responsive to each client’s cultural beliefs, values, and practices, contributing to a safe, inclusive, and welcoming environment.
• Knowledge and
  
  Skills:
  
  
  • Effective communication with individuals of diverse backgrounds and perspectives.
  • Proficient customer service skills with empathy, compassion, understanding, and patience.
  • Strong time management and problem‑solving skills, adapting to constant change and thinking…