Resident Services Supervisor - Affordable Housing

Schedule:

FULL-TIME

* Monday - Friday at 8:00 AM - 5:00 PM

Compensation: $37 - 40 / hour, depending on experience

Location and travel: 60% based at Salishan Gardens location, 40% travelling to support other communities across the greater WA/OR and surrounding areas.

To be successful in this role, you should have:

* Bachelor's degree in social work, gerontology, psychology, human services, recreation therapy, or a related field; or an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.

* 1-2 years of experience in social services, resident services, case management, affordable housing, senior services, or a related setting.

* 1-2 years of supervisory experience, providing work direction to resident services, social services, case management, or human services staff. Ability to lead, coach, support, and develop team members in a multi-site environment.

* Working knowledge of supportive services, community resources, and referral networks for older adults, individuals with disabilities, and residents in affordable housing settings.

* Ability to assess resident needs, develop service plans, coordinate referrals, monitor services, and maintain accurate documentation.

* Ability to communicate effectively and professionally with residents, families, team members, service providers, agencies, and community partners.

* Ability to maintain confidentiality and handle sensitive resident, employee, and organizational information appropriately.

* Ability to prepare reports, correspondence, documentation, assessments, and other written materials using proper grammar, format, and professional standards.

* Ability to understand and apply applicable federal, state, local, and organizational requirements related to affordable housing resident services.

* Ability to travel regularly between assigned communities and other business locations as needed. Reliable transportation is required.

* A valid driver's license, acceptable driving record, and proof of insurance are required to fulfill the travel and response obligations of the assigned communities.

Preferred Qualifications

* Experience working in affordable housing, senior housing, senior living, or a geriatric services environment.

* Social services certification or related professional certification.

* Knowledge of HUD reporting, resident services documentation, and affordable housing program requirements.

* Experience coordinating services with community agencies, healthcare providers, social service organizations, and public benefit programs.

This role is responsible for coordinating services that support residents' psychosocial, health, safety, and quality-of-life needs, including resident assessments, service coordination, care planning, referrals, documentation, community agency coordination, and resident advocacy. The Resident Services Supervisor also supports consistent program delivery, staff development, compliance with applicable requirements, and accurate resident services reporting.

* Supervises, coaches, and supports Resident Services Coordinators across assigned communities to promote consistent, high-quality resident services and resident satisfaction.

* Provides day-to-day direction, guidance, and support to assigned team members, including training, performance feedback, goal setting, workload coordination, and professional development.

* Participates in hiring, onboarding, performance evaluation, corrective action, and other employment-related recommendations in accordance with Human Good policies and procedures.

* Coordinates and monitors resident services programs to ensure services are responsive to resident needs and aligned with affordable housing program expectations, regulatory requirements, and organizational standards.

* Provides direct resident services support for an assigned community, including resident assessments, service planning, referrals, care coordination, resident advocacy, and follow-up.

* Assesses resident psychosocial, health, safety, and support needs and develops or updates resident service plans, goals, and documentation as appropriate.

* Provides general case management, intake, referral, and service coordination for residents who need assistance accessing community resources or supportive services.

* Serves as a liaison with residents, families, community agencies, service providers, property management, healthcare providers, and other stakeholders to coordinate services and address resident needs.

* Connects residents to appropriate community-based services, including transportation, meals, home care, counseling, preventive health, legal advocacy, benefits assistance, and other supportive resources.

* Monitors service delivery from outside agencies and follows up on concerns, gaps in service, or changes in resident needs.

* Supports residents and families when a higher level of care or additional support services may be needed.

* Reports suspected abuse, neglect, exploitation, or other…