Veterans Case Manager II at Otto's Place

Overview

ABOUT THE POSITION:
The Veterans Housing Case Manager is a senior level position requiring a higher level of responsibility, applying advanced subject knowledge, and exercising significant independent judgment and initiative. The Veterans Housing Case Manager II is expected to share knowledge, function as a resource, and serve as a guide to other Veterans Case Managers in the agency. An incumbent in this position may work in either emergency or housing services.

This is a unionized position, represented by Local 8 of the Office and Professional Employees International Union (OPEIU).

ABOUT THE PROGRAM:
Otto’s Place Enhanced Shelter removes barriers for male-identifying individuals transitioning off the street by partnering shelter with 24/7 on-site support services, intensive case management, behavioral clinician, and housing navigation. The program provides 122 sleeping areas, meals, laundry, and service pets.

ABOUT THE ORGANIZATION:
Compass Housing Alliance develops and provides essential services and affordable housing for individuals and families experiencing housing instability in the greater Puget Sound region. Compass is pround to be an affiliate agency of Lutheran Community Services Northwest (LCSNW). For more information, visit (Use the "Apply for this Job" box below)..

LOCATION:

Pioneer Square Neighborhood (Seattle, WA)

REPORTS TO:

Case Manager Supervisor | FLSA STATUS:
Non-Exempt |

SCHEDULE:

Monday-Friday 9:30am-5:30pm & Thursday 8:30am-4:30pm with monthly staff meetings on 1st Wednesday | MEAL PERIOD:
Paid (30-minute)

Other duties, responsibilities, and activities may change or be assigned at any time. The employee in this position must be able to read, write, and understand English.

• Provide trauma-informed case management utilizing motivational interviewing and strength-based techniques to assigned participants.
• Establish goals and objectives.
• Monitor achievements through regular meetings.
• Identify barriers and steps necessary to overcome obstacles.
• Provide information, referrals, and direct advocacy as needed, utilizing internal and external resources.
• Write clear, objective, and accurate client file case notes of significant interactions, including stability plans, and all other required forms and paperwork including logs, records, reports, and statistics, as requested. Perform documentation (following DAP protocol) and input data in the Clarity HMIS and other organizational data and case management systems.
• Assess participant housing histories, barriers, and resource/support needs and opportunities (e.g., food, health, transportation, etc.).
• Complete intake and needs assessment, housing stability plan, VI-SPDAT and orientation to program per program policy.
• Assess eligibility for permanent housing resources, such as deposit/move-in financial assistance, rapid rehousing, affordable housing, and permanent supportive housing; or develop and implement community programs supporting housing stability, wellness, and meaningful daily activities for residents with the Program Manager’s support.
• Develop a plan with the Program Manager to utilize program-based flexible client relocation and assistance funds with emphasis on equitability.
• Identify need for interim or bridge housing and link as requested and available.
• Link participants with services intended to address significant barriers to housing stability – e.g., mental health services, chemical dependency services, primary health services, legal services, employment and/or educational supports.
• Coordinate with internal and external agency representatives to ensure clients are resourced according to their needs.
• Build and maintain positive relationships with a network of community providers and services to address and advocate for client needs.
• Work with supervisor to devise and implement corrective action plans for participants failing to meet goals.
• Work with program management on situation assessment and follow-up.
• Daily activities are varied, and the day may be interrupted by emergencies or other daily events.
• Mediate conflicts, provide de-escalation and crisis intervention,…