Access Case Manager

Job Type: Full‑time

Days Off:
Friday, Saturday

Shift: Day (8am - 4pm)

Insurance Benefits:
Dental, Life, Long‑term Disability, Medical (no premiums/payroll deductions for employee coverage)

Other Benefits:
Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

Union Representation: SEIU Healthcare 1199NW

DESC is a social services organization, supportive housing operator, and licensed behavioral health treatment provider focused on meeting the needs of people experiencing long‑term homelessness and living with complex behavioral health and other medical conditions.

We operate five shelter/emergency housing programs, 19 permanent supportive housing facilities with over 1,750 units, several hundred additional scattered site apartments, and a range of behavioral health services including outpatient mental health and substance use disorder treatment, residential crisis stabilization, street outreach, mobile crisis response, and treatment for opioid use disorder.

PACT is a highly collaborative team that provides services to participants for whom traditional treatment settings have not been successful. We work primarily in participants’ homes or community at least 75% of the time.

The team has daily meetings to review participants’ status and make a daily schedule of services. The office is open 12 hours/day M‑F, 8 hours/day weekends & holidays. All staff work at least one weekend day per week and rotate holiday shifts. Team members also participate in on‑call rotation to provide 24‑hour crisis coverage.

This position utilizes specialized knowledge about Coordinated Entry and other supportive housing resources to assist PACT participants who are experiencing homelessness in accessing permanent housing that matches their service needs. The individual will serve as a CEA Community‑Based Assessor and VAT assessor, conducting housing triage and assessments in shelters, streets, jail, hospital, and healthcare settings.

• Provide Case Management services with a primary focus on housing navigation tasks (e.g., obtaining , completing paperwork/applications).
• Maintain a database of all unhoused PACT participants to track action steps, preferences, etc.
• Complete training in housing assessment tools such as the Vulnerability Assessment Tool (VAT) and Coordinated Entry/HMIS, and conduct these assessments directly with all unhoused PACT participants.
• Enter data into HMIS to support prioritization and service matching through Coordinated Entry.
• Attend CEA Single Adult Case Conferencing as needed and nominate PACT participants for appropriate housing resources.
• Manage communications with housing providers and participants’ care teams to accomplish housing acquisition and move‑in.
• Coordinate internally with DESC leadership to ensure full utilization of PACT “Set‑Aside” units in PSH buildings and advocate for additional units.

• Participate in daily team meetings, psychiatric consultations, clinical supervision, program meetings and in‑service trainings; participate in clinical reviews and case conferences.
• Comply with the agency’s clinical accountability policies and procedures; maintain current, timely and complete clinical records; participate in quality assurance reviews when assigned.
• Comply with applicable program research and evaluation procedures.
• Other duties as assigned.

Support clients in achieving and maintaining healthy living conditions. Activities include attending care conferences related to living conditions, outreaching and supporting clients in their residential units with tools and skills to maintain their units, coordinating with housing staff, participating in cleaning out clients’ units, and documenting barriers to maintaining healthy living conditions.

• Ability to meet Washington Department of Health requirements for registration as a Registered Agency Affiliated Counselor (AAC) or any other superseding credential.
• Relevant Bachelor’s degree in social work, psychology, or…