Disaster Case Manager

DEPARTMENT:
Emergency Disaster Services

POSITION TITLE:

Disaster Case Manager

REPORTS TO:

Cascade Emergency Disaster Services Director

STATUS: TEMPORARY, FULL-TIME / PART-TIME; NON-EXEMPT

PAY: $24/hour

This role reports to Divisional Headquarters, and we are seeking individuals based in Snohomish County, Pierce County, and Skagit County.

The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is spiritual regeneration of all people.

The Salvation Army is an equal opportunity employer.

This position provides direct case management services to disaster survivors and their families through advocacy, information and referral, crisis intervention services, and recovery services.

Status of employment is determined by contractual obligations and contract funding. Length of employment subject to change.

Case management services are needed in various areas within the State of Washington.

• Conduct a thorough needs assessment and develop a recovery plan to address identified disaster-related unmet needs.
• Provide relevant information and affective referrals for clients as part of a comprehensive and mutually agreed upon recovery plan.
• Develop a relationship with client families so as to provide the best advocacy and direction for these families to ensure they reach self-sufficiency.
• Assist the survivor to determine the best course of action for both short- and long-term recovery.
• Develop, implement, and monitor recovery plans with disaster survivors and their families to return at a minimum to pre-disaster level of well-being.
• Provide extensive and intensive case management and follow-up services.
• Provide crisis intervention to individuals and families facing emergencies around food, shelter, medical, re-construction, and other needs as presented by client.
• Utilize knowledge of the resources available at all levels of government (federal, state, and local), as well as government and community resources to make appropriate referrals to resolve identified issues.
• Mobilize resources to achieve desired outcomes in accordance with service plan goals.
• Maintain timely input and upkeep of client records.
• Conduct home visits as necessary.
• Advocate and interact with other service providers on behalf of participants.
• Ensure complete case files and present case files to Case Management Supervisor for review.
• Maintain current and accurate documentation of services provided to clients.
• Identify and connect disaster survivors to resources on the local, state, and federal level.
• Assist clients in applying for and receiving public and private benefits.
• Network with Long Term Recovery group and the community to provide referrals and resources to participants.
• Act as a liaison to internal programs, external collaborations, and funding entities.
• Represent The Salvation Army and its programs at meetings and events in a respectful and positive manner.
• Attend meetings and events as required by the Disaster Services Director.
• Comply with Salvation Army procedural requirements, including those set forth in the Employee Handbook, and all safety-related manuals.
• Perform other work-related duties as assigned.

• Bachelor's degree or at least three years of relevant social services case management experience in the social services field.
• Previous disaster experience a plus.
• Preferably candidate will have the knowledge of social services and local resources with demonstrated ability to provide referral information to meet individual and family needs.

• Bilingual Spanish/English.
• Knowledge of social service delivery systems.
• Knowledge of the State of Washington and / or County support resources.
• Ability to work with diverse populations of individuals and to apply cultural competency skills.
• Good organizational time-management and communication skills.
• Possess the ability to work well independently as well as part of a team.
• Detail oriented.
• Self‑motivated and able to work effectively and efficiently with a minimum of supervision.
• Flexible.
• Team player.
• Excellent telephone skills.
• Ability to work in a fast‑paced environment and maintain poise under pressure.
• Customer service mindset.
• Must be able to communicate effectively both written and orally with other staff, clients, and the greater public.
• Must have excellent interpersonal skills, with emphasis on effectively working in a team environment and with a diverse population.
• Must be able to cooperate with The Salvation Army policies and procedures.
• Must possess a willingness to follow these as required by The Salvation Army headquarters and administration.
• Must be proficient in typing, organizing, and filing.
• Must have a working knowledge of budgeting and general knowledge of business protocols.
• Must have a valid State of Washington driver's license, be at least 21 years of age, and have the ability to pass Salvation Army MVR check and in‑house driving test.
• Must complete and adhere to…