Service Coordinator Supervisor

Job Type

Full-time

Days Off:
Friday, Saturday

Shift: Night (11:30 PM – 8:00 AM)

Shift Differential: $1.00 per hour

• Insurance:
  Medical (no employee premiums), Dental, Life, Long‑term Disability
• Other:
  Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

DESC is a national leader in homelessness solutions, operating shelter and housing programs, supportive housing, and behavioral health services. It serves approximately 3,000 people at any time and aims to provide a compassionate, dignified community for all.

Service Coordinator Supervisor – oversees operations of The Gateway, an emergency shelter for homeless individuals and crisis clients.

• Maintain order, enforce agency policies, and manage communication.
• Make critical decisions in crisis situations (e.g., calling police).
• Orient and train new staff.
• Ensure client registration, service documentation, and activity logging during shifts.
• Conduct and document supervision, performance evaluations, and on‑call duties.
• Coordinate client assessment, referrals, and program activities.
• Brief staff on significant occurrences, client needs, and staffing assignments.
• Oversee shift meal service preparation, organization, serving, and cleanup.
• Manage volunteer recruitment, supervision, and support.
• Maintain continuous shelter coverage and support coordination between shifts, off‑site locations, and DESC programs.
• Participate in staff meetings and in‑service training.
• Perform other assigned duties as required.

• At least 2 years of human service, social services, or customer service experience with adults facing homelessness, economic disadvantage, mental illness, and/or substance use disorder, or 1 year of highly relevant experience (incl. DESC work).
• Personal lived experience may substitute for some work requirements.
• Demonstrated de‑escalation ability.
• Demonstrated leadership qualities.

• One year of supervisory experience.
• One year of experience in a DESC setting.

Requires sitting for long periods, walking frequently, rapid movement during de‑escalation, proficient hearing, and lifting up to 25 pounds. Vision: close, distance, color, peripheral, depth perception, and focus adjustment.

DESC is committed to diversity, equal employment opportunity, and prohibits discrimination on basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or disability. Minorities and veterans are encouraged to apply.

$89,133.36 – $ annually