AAS - Case Manager ; Vietnamese speaking

ACRS seeks two full‑time Vietnamese speaking Case Manager I positions in the Aging and Adult Services department.

• Works with clients to develop and implement a person‑centered, holistic, and community-based care plan. Specific tasks include: conduct comprehensive in‑home functional assessments and re‑assessments addressing broad range of life domains, verify diagnoses, skin condition, medications, treatments, psychosocial information with health care providers as needed; develop, implement, monitor, and modify a written, personalized care plan in collaboration with client/family, health care providers, and other community resources as appropriate.
• Identifies client’s needs and actively facilitates access and linkages to community resources to assist client in fulfilling the established care plan. Actively manages and follows up referrals to ensure interventions and services provided are meeting the client’s needs.
• Authorizes services and client’s choice of qualified provider based on established care plan. Travels to and from home visits and makes telephone contacts to ensure that the care plan is being appropriately implemented.
• Authorizes or re-authorizes payment for client approved Medicaid funded services or terminated services from WA State Social Services in Provider One. Informs the client of service change or termination based on current needs and function.
• Provides client advocacy in attaining services and assistance in areas such as citizenship, family issues, funeral home services, housing, food assistance, medical resources, financial assistance, legal advocacy, personal care service, translation/interpretation; receives phone calls from clients seeking additional resources related to long-term care (LTC); finds and makes referrals for clients to obtain necessary resources related to LTC; provides counseling and assist with financial eligibility review, application and other required documentation.
• Facilitates client transitions to various care settings including Nursing Homes, Assisted Living facilities, and Adult Family Homes through comprehensive assessment and termination planning. Coordinate and negotiate with care agencies to ensure appropriate residential placement and continuity of care.
• Acts as a mandatory Adult Protective Services (APS) reporter to ensure the safety and well‑being of vulnerable adults; completes timely reporting of observed or reported client’s suicidal ideation or other mental/behavioral issues to the local County Designated Crisis Responders.
• Assists clients and family in making home modifications to ensure client’s safety in the home environment, provides short‑term crisis intervention in an emergency situation, and helps determine appropriate care setting and transfers the case to a more supportive residential care setting to ensure proper hand‑off of care needs.
• Completes and submits documentation within the established timeframe; participates in the program’s Quality Assurance (QA) and process improvements, contract compliance, and client service excellence initiatives. Expected to meet program performance and/or productivity standards.
• Attends and participates in all agency, program, and team meetings, consultations, and in‑service trainings.

• Education and Experience:
  • Master’s degree (social work, behavioral or health sciences preferred) and bilingual or bicultural skills relevant to the position; OR
  • Bachelor’s degree (social work, behavioral or health sciences preferred) and bilingual or bicultural skills relevant to the position; OR
  • Associate of Arts/Associate of Science with one (1) year of paid on‑the‑job social services, behavioral or health sciences preferred, and bilingual or bicultural skills relevant to the position; OR
  • High School Diploma and three (3) years of paid on‑the‑job social service, behavioral or health sciences preferred and bilingual or bicultural skills relevant to the position.
• Cultural Humility:
  • Demonstrates respect and sensitivity when providing services to individuals from diverse cultural, racial, linguistic, and socioeconomic backgrounds.
  • Delivers care in a manner that is responsive to each client’s…