Case Manager at Dexter

Position Overview

Housing Case Manager provides trauma‑informed services to program participants facing multiple barriers such as mental health, substance use disorder, chronic health conditions, and frequent contact with law enforcement. The role supports secure, stable, and permanent housing through assessment, documentation, information and referral, goal setting, direct advocacy, cooperative case planning, and coordination of services.

Union represented by Local 8 of the Office and Professional Employees International Union (OPEIU).

South Lake Union Neighborhood (Seattle, WA)

Program Manager

• Schedule:
  
  10:30 am – 7 pm Monday‑Friday; weekly staff meeting Tuesdays at 1 pm
• Meal schedule: unpaid (30 minutes)
• Salary: $29.87 per hour (level I)
• FLSA Status:
  Non‑Exempt

• Provide trauma‑informed case management using motivational interviewing and strength‑based techniques to assigned participants.
• Engage professionally and compassionately with participants in all settings and environments.
• Write clear, objective, and accurate case notes of significant interactions in participant files, including stability plans, measurement scales, leases, and all other required forms and paperwork including logs, records, reports, and statistics, as requested.
• Perform documentation following the DAP protocol and input data in the Clarity Homeless Management Information System (HMIS) and other organizational data and case‑management systems.
• Identify barriers and steps necessary to overcome obstacles to successful program participation.
• Provide hoarding and housekeeping support and interventions.
• Assess participant histories and resource/support needs such as food, health, transportation, CPS, APS engagement, and opportunities such as family and friends.
• Screen individuals for program eligibility, complete a needs assessment, services acknowledgment, and orientation to the program.
• Assess eligibility for permanent housing resources such as deposit/move‑in financial assistance, rapid rehousing, affordable housing, and permanent supportive housing.
• Develop a plan with the Program Manager to utilize flexible program‑based participant relocation and assistance funds emphasizing equitability.
• Identify need for interim or bridge housing, link as requested and available.
• Establish goals and objectives, monitor achievements through regular meetings and case consultations with referral partners, as needed or required contractually.
• Provide information, referrals, and direct advocacy as needed, utilizing both internal and external resources including landlords, rental assistance, veteran programs, and supportive guidance on housing selection.
• Link participants with services addressing significant barriers to housing stability, such as mental health services, chemical dependency services, primary health services, legal services, veteran support services, employment and/or educational supports for adults and youth (where applicable).
• Build and maintain positive relationships with a network of community providers and services to address and advocate for participant needs.
• Support housing stability and retention by working with property management, supervisor, and participants in successful tenancy practices and resolutions.
• Work with program management on situation assessment and follow‑up.
• Work with supervisor to devise and implement corrective action plans for participants failing to meet goals.
• Assist management in running monthly, quarterly, and/or annual reports such as HMIS.
• Mediate conflicts, provide de‑escalation and crisis intervention, model appropriate problem solving, and refer to appropriate services.
• Provide milieu management and support to the program and operations team in daily operations of the facility.
• In coordination with program management, develop and facilitate life‑skills trainings and other relevant workshops.
• Develop and implement community programs supporting housing stability, wellness, and promoting meaningful daily activities for participants, which could include groups, classes, workshops, and special events with the support of the Program Manager.
• Attend…