Clinical Support Speciallist Supervisor - North Star

Days Off: Saturday, Sunday

Shift: Office Day

Insurance Benefits: Dental, Life, Long-term Disability, Medical

Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

Recognized nationally as an innovator and leader in developing solutions to homelessness, DESC is a social services organization, supportive housing operator, and licensed behavioral health treatment provider focused on meeting the needs of people experiencing long-term homelessness and living with complex behavioral health and other medical conditions. Approximately 3,000 people are actively receiving services from DESC at any given point in time.

Our vision is a community where all people are shown compassion, treated with dignity, and everyone has a safe, stable, and affordable place to call home.

DESC operates five shelter/emergency housing programs, 19 permanent supportive housing facilities with over 1,750 units, several hundred additional scattered site apartments, and a range of behavioral health services including outpatient mental health and substance use disorder treatment, residential crisis stabilization, street outreach, mobile crisis response, and treatment for opioid use disorder.

The supervisor performs all duties of the Clinical Support Specialist, working with the Project Manager, Project Assistant, Residential Counselor Supervisor, Residential Counselors, community case managers and other outside provider agencies to provide and coordinate clinical services for program residents. In addition, the CSS Supervisor provides direct supervision of the Clinical Support Specialists and Housing Stabilization Specialist (if applicable) and clinical oversight of the services clients receive.

The supervisor works with the Project Manager and other administrative/management staff on overall program and agency operational needs.

• Provide direct supervision to Clinical Support Specialists and Housing Stabilization Specialist (if applicable) in their casework and other duties.
• Oversee documentation standards related to quality and frequency.
• In conjunction with Project Manager, hire and orient Clinical Support Specialists and Housing Stabilization Specialists.
• Provide on-site service coordination for program residents by carrying a small caseload.
• Support Residential Counselors in their roles as providers of milieu therapy, crisis management, and handling of daily building operations.
• Facilitate engagement of residents through creative, resourceful strategies that build trust and confidence.
• Meet with each resident and any attached community case manager to develop an Integrated Service Plan outlining goals and strategies to ensure housing success.
• Facilitate connections with outside case management, as appropriate for residents.
• Maintain contact with community case managers to resolve crises and monitor progress as defined in the Integrated Service Plan; regularly update each resident's progress in their service file.
• Assist in the management of building operations as needed.
• Intervene in crises and assist with building rule enforcement as necessary.
• Assist with other property management functions as assigned.
• Chart significant events involving residents in a daily log; read log daily.
• Interact with residents in the general milieu of program common areas; publicize service availability.
• Assist residents in the formation of interest groups or therapeutic support groups; facilitate when appropriate.
• Plan outings and on-site activities to improve resident skills in activities of daily living and to increase the level of meaningful activity in their lives.
• Work with residents and other staff to identify needs for additional on-site services, groups and activities.
• Assist with coordination of meal program.
• Facilitate community meetings.
• Participate in staff meetings and trainings.
• Other duties as assigned.