Crisis Intervention Manager

DEPARTMENT:
Permanent Supportive Housing

REPORTS TO:

Senior Director of Permanent Supportive Housing

SUPERVISES:
Safety Ambassadors

FLSA STATUS:
Exempt

WORK ARRANGEMENT:
Hybrid

The Crisis Intervention Manager serves as a key resource for responding to critical incidents, such as crises, emergencies, and natural disasters. Working in collaboration with Plymouth’s Crisis Management Team and community partners, the Crisis Intervention Manager develops, coordinates, implements and evaluates Plymouth’s critical response plans, policies and procedures to improve prevention, preparedness and continuity of vital operations and services. With a strong understanding of the mental health system and intervention strategies, the Crisis Intervention Manager provides practical and sound guidance, consultation, training, and assistance to increase staff’s capability to respond safely and effectively to critical incidents.

This position is a regular, benefited, full‑time position.

• Establish cooperative relationships and work collaboratively with first responders and community partners (such as mental health providers, hospitals, public safety, criminal justice system, etc.) to develop and implement critical response plans and resources that improve prevention, preparedness and continuity of vital operations and services. Monitor compliance with established standards.
• Respond to critical incidents, such as crises, emergencies, and natural disasters, by providing direct intervention, triage and stabilization services in‑person and/or by phone. Serve as in‑house de‑escalation expert. Offer support to staff in the form of guidance, consultation, and assistance.
• Maintain the respect and dignity of each affected individual, being attentive to special population concerns. Conduct wellness checks, as needed.
• Demonstrate effective skills in case investigation, evaluation and integration of facts, and recommendations that leads to informed decision‑making.
• Manage critical incident debrief process. Complete all required data collection, tracking, and reporting. Provide updates to leadership and recommendations for improvements.
• Manage and monitor the Violent Incident Report (VIR) system, adjusting rating system as needed and ensuring that staff are properly oriented to the system. Provide outreach to staff who experience a VIR 2, VIR 3, or take traumatic event leave.
• Maintain confidentiality and integrity of information
• Develop and deliver relevant and consistent staff training programs, including tests and drills, that prepare staff to respond safely and effectively to critical incidents.
• Coordinate with Facilities and IT departments for Fire Life Safety and Security programs and procedures.
• Ensure compliance with all applicable policies, regulations, and laws.
• Participate as a contributing member of the Crisis Management Team and Safety Committee.
• Perform other related duties as assigned.

(Any equivalent combination of knowledge, skills, abilities, education, and experience)

Education: Bachelor’s Degree in counseling, social sciences or equivalent, relevant work experience.

Experience: Minimum of three years’ experience providing crisis intervention services, especially with people who experience mental illness or emotional disturbances.

Licensure/Certification: Crisis Prevention Institute (CPI) credentials. Valid Washington State driver’s license.

Travel: Domestic. Estimated 20% regular travel to Plymouth’s building sites.

Knowledge and

Skills:

• Familiar with crisis intervention, harm reduction strategies, and emergency management best practices.
• Strong knowledge of public safety systems, criminal justice system, mental health system, and homeless services system.
• Familiar with King County crisis response system, other relevant community resources, and methods of access.
• Ability to assess situation quickly and respond empathetically and appropriately to ensure physical and emotional safety of all affected individuals.
• Effective conflict resolution, negotiation, and mediation skills.
• Clear verbal and written communication skills, including facilitation, presentation and training…