Family Shelter Advocate; Overnight, Part-time, Seattle

We are seeking a responsible and energetic individual with a passion for serving families at our 24‑hour shelter locations. The Family & Shelter Advocate works with parents and children experiencing homelessness and in need of a safe refuge.

This part‑time, non‑exempt position is located at our downtown Seattle site (The Glen). The hourly wage is $25.00/hour DOE. The schedule available is Saturday shift beginning Friday 11 p.m.: 11 p.m. – 8:30 a.m.;
Sunday shift beginning Saturday 11 p.m.: 11 p.m. – 8:30 a.m. (18 hours total per two shifts).

• Implementation of Shelter Operations & Procedures (60%) – Collaboratively execute shelter processes according to time of day and in accordance with the Shelter Policy Manual.
• Maintain a clean and sanitary shelter environment—disinfect high‑touch areas; do laundry; restock supplies; clean bathrooms and showers; vacuum, sweep, and mop floors; clean out fridges; tidy after meals; take out garbage, compost, and recycle.
• Serve food and adhere to all food safety and serving protocols, including clear and consistent documentation.
• Move around the facility and maintain an active and engaging presence around shelter.
• Record and report any building/facility concerns.
• Attend required training and monthly staff meetings.
• Guest Relations (25%) – Proactively create a welcoming and affirming environment, engage families in high‑quality shelter services.
• Lead Guest Direct Advocacy (GDA) check‑ins with an assigned caseload, providing consistent, individualized support to families in shelter.
• Assist guests with internal and external resource navigation, including housing, employment, healthcare, and education services.
• Maintain a calm, affirming demeanor and model positive behavior, such as upholding professional boundaries.
• Address behavioral challenges, provide trauma‑informed crisis management, conflict de‑escalation, and set appropriate limits through an equity lens.
• Effectively collaborate and regularly communicate with other staff members and supervisors to ensure consistency; a team‑based, solution‑oriented approach to the work; and high‑quality service delivery.
• Welcome and orient new families to shelter—provide shelter tours, explain program, and complete and upload shelter intake documents.
• Data Entry and Information Management (10%) – Author, upload, and maintain clear, objective, and accurate electronic guest records, reports, and shelter documentation.
• Handle and protect sensitive information; maintain confidentiality.
• Maintain up‑to‑date community resources as provided by other program teams, and make them easily accessible to guests.
• Implementation of Guest Enrichment Programming (5%) – Facilitate calendar of activities and events for the benefit of our guests. Provide feedback to Shelter & Services Manager, Program Services Director, and Site Director on effectiveness of programming and ideas for improvement.
• Welcome and help orient volunteers to the space and their roles; actively engage volunteers in shelter activities.

• Two or more years of work or volunteer experience in a social services setting, OR one or more years of social services experience combined with one or more years of customer service experience.
• Experience working in a shelter setting or with people experiencing homelessness or housing insecurity is highly preferred.
• Passion for and demonstrated experience working with children and families is preferred.
• Demonstrated creative problem solving, conflict de‑escalation, conflict mediation, and crisis management skills.
• Demonstrated understanding of trauma‑informed care.
• Ability to set appropriate boundaries and maintain professional demeanor in a high‑stress environment.
• Highly motivated, self‑starter, resourceful, flexible, and possesses a positive attitude.
• Exhibits compassion and empathy; works well with parents and children from all backgrounds.
• Ability to access and produce information on a computer and within Microsoft Suite, and to create documentation in the database system in an accurate and timely way.
• Strong reading, writing, speaking, and listening (communication) skills.
• Strong organizational and time management skills.
• Sensi…