Case Manager; Swing Shift

Position: Housing Case Manager (Swing Shift)
Lifelong is a community health organization on a mission to make health and food accessible. We remove barriers to health with relentless compassion so that no one faces illness and injustice alone.

We lead with heart. Our respect for people drives our mission. For 40 years, Lifelong has fought health inequities so that everyone has the opportunity to thrive. Our comprehensive services include food and nutrition, healthcare navigation, aging and disability support, and connection to housing and other vital resources.

Position Overview:

The Housing Case Manager will assume a caseload of clients who are currently receiving housing assistance from KCRHA. The Housing Case Manager will assist and provide supportive services to help ensure the clients remain stable within their housing placements, while addressing any issues or potential issues that could jeopardize their housing placement. They will perform the duties associated with case management services, including but not limited to: engagement and rapport building, goal setting focused on housing stability, financial stability, overall health stability, and client personal goals related to growth and wellbeing.

The Housing Case Manager must have acceptance and experience in supporting, assisting, and interacting with clients who present with varying degrees of independence, mental stability, and/or are in current active substance use. This position utilizes harm reduction and Housing First principles for low barrier access to housing and services.

The Housing Case Manager will assist clients in securing additional resources for household items, personal needs, and re-establishing connections to health, financial, and employment services. This support aims to improve overall health outcomes and foster personal self-sufficiency.

This is a regular, full-time, non-exempt, union position that is 100% on-site in the Capitol Hill neighborhood of Seattle from 2:30PM - 11PM Tuesday
- Saturday.

Essential Duties:

Build rapport with clients, identify strengths, and foster growth in self-sufficiency and resiliency to acquire the most stable housing possible.

Have a working knowledge and understanding of the impact of the current housing crisis in this region, and its significance on the client’s overall health and well-being. Working knowledge or training related to the Landlord/Tenant Laws of the City of Seattle/King County is a plus.

Support and assist clients from diverse backgrounds with housing placement opportunities, including completing applications and various paperwork.

Provide ongoing support and assistance for formerly chronically unhoused clients who are in transition from housing instability to housing stabilization.

Provide needed advocacy and support with housing integration and retention issues that may arise, addressing ongoing issues that have the potential to hinder the client’s overall health and well-being or housing stabilization. This may include case consultations, property and care team conferences, client behavioral agreements, and navigating housing exits as successfully as possible.

Advocate for client with property management in order to ensure a successful housing placement, including responding to property complaints, enquiries, and questions.

Provide resource connections for physical health, mental health, substance use, and other supportive service needs.

Ensure the highest quality service in a culturally appropriate manner by maintaining quality client service standards and expectations.

Collect needed documentation for program compliance and to measure health & housing outcomes, while keeping client information secure and confidential.

Participate in individual supervision, team meetings, and departmental activities.

Participate in agency meetings, required agency activities, and have a willingness to promote the overall mission of the agency through support and/or participation in agency initiatives and priorities committees.

Other duties as assigned.

Core Competencies:

Working understanding of Harm Reduction and Housing First principles within a Trauma Informed framework.

Able to organize, prioritize multiple projects, and meet deadlines in a time-sensitive environment.

Detail oriented with a high level of accuracy.

Demonstrated flexibility and adaptability.

Possess an understanding of professional boundaries.

Demonstrated skills and working knowledge of Microsoft Office suite of applications, including Excel, Access, and Word.

Experience working in electronic case noting within a database and electronic document collection and storage. Homelessness Management Information System (HMIS) experience helpful.

Ability to communicate clearly and professionally in both verbal and written form.

Professional phone skills.

Proven ability to work independently and in a collaborative team environment.

Ability to respond quickly to change.

Ability to develop good working relationships with internal and external providers and partner agencies.

Demonstrated ability to work…