FeaturedResident Advocate - Santos Place, swing

Resident Advocate - Santos Place, swing

Help residents create self-sufficiency by building tools, resources and skills.

Santos is a permanent supportive housing program providing 24/7 housing and supportive services to singles. The Resident Advocate (RA) ensures that there is a staff presence in the building at all times and supports the work of the case manager. The RA assists with promoting the well‑being of residents through a team approach to the development of life skills and ensures that residents have the resources and tools needed to become self‑sufficient and contributing members of their community.

Resident advocates are responsible for sharing 24/7 coverage. Graveyard shift is midnight – 8:30 a.m. Friday–Sunday. Swing shift 4 p.m. to 12:30 a.m., Friday–Sunday.

• Education & Support: The Resident Advocate (RA) assists the Case Manager and Case Manager Supervisor in providing domestic violence education, parenting support, and other life skills as needed to residential families to promote safety and well‑being. Aids in enforcing program rules, mediates resident conflict, and provides information and referral. Assists in completing assessments and updating case plans as needed. Assists in ensuring services are documented.
  
  Facilitates problem solving and provides crisis intervention services to residents as needed.
• Shift Management: Informs Supervisor when issues arise involving resident on or off hours. Reads the shift change log at the beginning of each shift and documents any relevant details that occur during each shift.
• Orientation: Welcomes new residents and provides an orientation to the program that includes safety and security procedures, program policies and procedures, and general information about how to access services. Follows up as necessary with the support team to ensure that the resident needs are met. Maintains a close working relationship with public and private agencies involved with the family to support housing stability.
• Advocacy: Advocates, promotes, and practices cultural sensitivity and competency in all day‑to‑day interaction. Advocates for residents who voice complaints, concerns, and grievances, when appropriate; and coordinates and facilitates mediation when needed.
• Safety: Monitors the camera system and opens the door for volunteers, residents, and other authorized guests.
• Organization: Assists with clerical projects and data entry into the client database. Completes daily service log and all necessary documentation during shift; assists with client satisfaction or exit surveys. Monitors proper functioning of equipment and reports any needed repairs to the appropriate staff.
• Teamwork: Works with the support team to assist with work to foster an atmosphere of support and safety for residents, staff and volunteers. Participates in staff and team meetings. Participates in regular supervision meetings. Practices a positive and cooperative work approach and fosters teamwork among co‑workers; participates in the Solid Ground Anti‑Racism Initiative. Attends workshops, classes, and conferences to enhance professional skill and knowledge.
  
  Assists with special events when appropriate.

Solid Ground is an equal opportunity employer committed to workplace diversity. We do not discriminate on the basis of gender, age, race and color, religion, marital status, national origin, disability or veteran status.